Back for another season? Want to catch up on all the "latest and greatest" changes since you've been gone? You've come to the right place! This document provides information on significant updates to SwimTopia, Meet Maestro, and our Mobile App. For more details, we recommend you search the SwimTopia Help Center using keywords of interest.
If you do not find what you are looking for, feel free to contact our Customer Happiness Team.
>>Note: for release details specific to our meet management product, Meet Maestro ➞ See our Meet Maestro Version History article.
Covered in this Article:
- New Features - Posted to SwimTopia.com
- "What's New" - From Within Your Manage Team Console
- Timeline of New Releases (reverse chronological order)
New Features - Posted to SwimTopia.com
We're continually adding new features and enhancements to our products. ➞ Check out our latest feature updates from our Marketing team...
"What's New" - From Within Your Manage Team Console
Have you ever wondered what recent changes have been made to SwimTopia? Whether catching up at the beginning of a new season or staying up-to-date during the season, the What's New announcement feature will help keep you informed of any major updates or announcements.
The What's New announcement feature is available in the administrator-only "Manage Team" area. When we add a major new feature or make an important announcement, a red notification bubble is displayed in the top right corner of the manage team page.
A small red circle will indicate the presence of unread items — the count of unread items published since the previous visit will be shown.
Clicking on the What's New link will direct you to the announcements list. Any previously unread items will be highlighted.
Timeline of New Releases (reverse chronological order)
01/02/2025 - School Year Groups in Meet Maestro
12/31/2024 - Divisional Scoring in Meet Maestro
11/08/2024 - DQ Report in Meet Maestro
By popular demand, we're pleased to announce the DQ report in Meet Maestro. Sort by event or by athlete and filter by team, event type (individual, relays), age range, competition category, and more.
10/31/2024 - Time Entry Touchpad/Backup Time Mismatch Indicators
The results input box will be highlighted in yellow to call attention to a soft touch or late backup. Above the input box, a visual indicator will be displayed. These mismatches can be reviewed, cleared, or corrected by accessing the Time Adjustment form. Learn More.
10/21/2024 - Double Dual Scoring
Now you can double the excitement at your meets with Double Dual Scoring! This new feature enables multiple pairs of teams within a single meet to be scored independently, as though each team pair were competing in their own dual meet. This unique scoring system, when enabled, ensures that results and scores for each team pairing are available as separate filters in reports. Learn More.
10/01/2024 - Dive Support!
Get ready to add a whole new dimension to your meets—Dive Support has arrived! Now, you can effortlessly manage dive events, track scores, and keep your divers’ records up-to-date. Whether you’re seeding, scoring, or updating results in Meet Maestro, we’ve got you covered. Dive right in and experience meet management made simple! Learn More.
08/30/2024 - Wylas Timing Configuration Updates
We have added additional tooltips to the Wylas Timing System setup to enhance our teams' experience with this integration in Meet Maestro.
07/24/2024 - Time Drops Timing Configuration Updates
We have added additional tooltips to the Time Drops Timing System setup to enhance our teams' experience with this integration in Meet Maestro.
07/11/2024 - SignUp Calendar - New Status Indicator
Parents can now easily see whether they've signed up for a meet, event, or job. Once a parent signs up, the button turns from dark green to light green, and OPEN changes to EDIT. As long as signups are open, parents can easily see which events they've already signed up for, and the option to edit their response is more evident. Once you close signups, the button will turn grey and say CLOSED. Parents will be able to view their signups but will no longer be able to make any edits.
07/03/2024 - CTS Dolphin Timing Configuration Updates
We have added additional tooltips to the CTS Dolphin Timing System setup to enhance our teams' experience with this integration in Meet Maestro.
06/18/2024 - Soft Touch / Late Button Indicators
For timing system integrations with touchpads, we have added an indicator for soft touches and late (backup) buttons in the time adjustment form in Meet Maestro.
06/13/2024 - Over 18 Athlete Emails
Once athletes have turned 18, their parents will no longer be automatically included on Team Communications. Learn more about this update and the different ways to communicate with specific parts of your team here: Reaching Specific Groups of People
06/11/2024 - Diving Support (Beta)
We are very excited to announce that we have added diving support to Meet Maestro (currently in Beta). We expect to complete this integration by the fall of 2024. If you want to test diving support (beta), please email help@swimtopia.com for more information.
05/23/2024 - Meet Participation Label Option
This update adds a new "Meet Participation" label type option to the Participation Labels report in Meet Maestro. This report excludes athletes who would have received a place or time improvement ribbon to generate meet participation ribbons for athletes who would otherwise receive no ribbon for the meet.
05/16/2024 - CTS Gen 7 Timing Console Dual Pool Beta Support
Please complete the following form if you are interested in dual-pool testing of CTS Gen 7: Timing System Beta Application Form.
05/10/2024 - Send Alerts From the Mobile App
05/09/2024 - Parent/Athlete Communication Changes
All parents will now be included in an email when their athlete is emailed to support Safe Sport Guidelines. Once an athlete turns 18, the parent will no longer be added to the communication automatically.
04/14/2024 - Daktronics Omnisport Timing System (Beta)
We are now in private beta for the Daktronics Omnisport Timing System. If you are interested in testing the system, please fill out this Timing System Beta Application Form.
03/28/2024 - Swim Course Conversion Now Available in Mobile App
| You can quickly convert any of your swimmer's times to short course yards, short course meters, or long course meters from their swim history on the Mobile App. |
02/01/2024 - Updates to Shared Acknowledgement Sections
Shared Acknowledgement Sections will be added automatically to all new registration forms.
- Edits to Shared Acknowledgement Sections will auto-update on team registration forms.
- Acknowledgment Sections with fees can now apply to different types of athletes: all athletes, competitive only, or non-competitive only.
- Unpublished Acknowledgement Sections will show a warning message.
01/04/2024 - Athlete Roster Now Sorts By Athlete Roster Group
This update to the Athlete Roster Report adds a new dropdown feature to sort your team roster by Athlete Roster Group. See more: Athlete Roster Groups in Reports
12/12/2023 - RSVPs and Job Signups for Non-Meet Events available in Mobile App
12/04/2023 - New Drag and Drop for Relay Athletes in Meet Maestro
11/22/2023 - Add Record Books in Meet Maestro
Have you ever merged your meet and then realized you forgot to add your record books before the merge? We have great news! You can now add record books from within Meet Maestro, even after the meet has been merged! Go to the Gear Icon > Benchmarks, and select "Add Record Book," and you'll see a list of all eligible record books for all participating teams (and league, if applicable). Please visit our Help Center for more information: Meet Maestro Settings - Benchmarks (Records & Time Standards)
11/22/2023 - League Record Books Now Available
It's the moment so many of you have been waiting for... you can now add League record Books to your meet. Once the meet has been merged, click on the Gear Icon > Benchmarks, and select "Add Record Book," and you'll see a list of all eligible record books for your league. Record books will still need to be manually managed if records are broken, but they may now be applied to the meet for teams to use as a benchmark. Please visit our Help Center for more information: Applying League Records to a Meet Maestro Meet
10/31/2023 - Per-Organization Sending Limits to Prevent Spam
10/15/2023 - *BETA* Support for Daktronics Omnisport 2000
10/02/2023 - New Printable Athlete Attendance Report
09/29/2023 - Leagues Can Add Record Books Before Meet Merge
07/26/2023 - New in Meet Maestro: Ability to Edit Seeding and Scoring Rules
07/27/2023 - New in Meet Maestro: Current Event Now Highlighted in Editor
06/18/2023 - New in SwimTopia: Updated Payment Details Now Available
06/29/2023 - New in SwimTopia: Per-Athlete-Fee Reports
06/18/2023 - New in Meet Maestro: Incomplete Relay Team Alert
06/18/2023 - New in Meet Maestro: Swimmer Status Displays in Event Editor
06/08/2023 - New in Meet Maestro: Add an Athlete
06/08/2023 - New in Meet Maestro: Add a Team!
05/31/2023 - Partnership with Sporfie
New for 2023, we have partnered with Sporfie, an easy-to-use live streaming and fundraising platform that allows users to stream and share practices or meets using nothing but their phone (without having to even log into an account). Sporfie's fundraising platform makes it easy to raise thousands of dollars for your team. Book a demo, or give them a call for more info!
05/17/2023 - New in Meet Maestro: Edit Points
Uh oh! You're partway through your meet in Meet Maestro, and you're wondering why none of the swimmers have any points and the score is 0 to 0? Then you realize it: your meet template didn't have any points included in it (that's ok, it happens!).
Never fear! With our new feature, you can edit the points within a Meet Maestro meet. Whether your meet template didn't have any points at all, or it had points but they were incorrect: now you can edit the points under Seeding & Scoring, then rescore your meet.
Learn more about Seeding and Scoring here: Meet Maestro Settings – Seeding & Scoring
05/07/2023 - New and Improved SwimOutlet Integration
With SwimTopia’s updated SwimOutlet team store integration, we display your teams’ custom items on the SwimOutlet snippet. This gives your families a preview of your team's customized gear available in your SwimOutlet Team Store. Drop the SwimOutlet snippet anywhere on any website page to give your families better visibility into what’s available in your SwimOutlet Team Store, where they can easily click through to make orders.
Learn more about integrating your SwimOutlet Team Store here: SwimTopia’s SwimOutlet Team Store Integration is Better Than Ever
04/20/2023 - New "Show all Swim-Up Athletes" Option
From within the Meet Entry Matrix, athletes set or available to swim up will be designated by highlighting of their names with an up arrow. If you check the new Show all swim-up athletes checkbox, you will then see every athlete that is available to swim up in an event, including the athletes already set to swim up. Learn more here in our Help Center: Swim-Ups for Individual and Relay Entries
03/17/2023 - New "Needs Attention" Registration Status Tab
When clicking the Registrants# to see a list of all registrations submitted broken out by status, there is now a new "Need Attention" status tab. In rare cases, a registration form can become stuck in an incomplete state. The reasoning for these occurrences is not always known, so we provide visibility to these registrations under the Needs Attention status. Note: This tab will only display if there are registrations that require your intervention. Resolution options are provided from within the interface.
Learn more here in our Help Center: View/Edit Completed Registrations - Needs Attention
03/14/2023 - New Seeding & Scoring Preview
Raise your hand if you need a visual? We see you!
Seeding and scoring rules can be complex, but configuring your meets with these rules doesn’t have to be! There’s no need to wait until you’ve merged the meet entries to verify athletes are seeded in lanes as expected, and heats/lanes are designated as scoring or exhibition as required!
This new update allows you to see a visual representation of the seeding and scoring settings before merging the meet. Learn more here in our Help Center: Set Up and Preview Seeding & Scoring Rules
02/27/2023 - Support Added for Google Analytics G4
Added support for Google Analytics 4 to SwimTopia. Please note that Google Analytics 3 will stop receiving data on July 1, 2023. All of our customers should upgrade to GA4 and add the new tracking ID to your team's site settings before this date or you will have a gap in your GA data.
Learn more about Google Analytics G4 and migrating from G3 here in our Help Center: Google Tools: Analytics and Search Engine Optimization
01/30/2023 - New! Updates to Registration Page - View by Season
We are pleased to announce our latest new enhancement: registrations organized by season
When you go to the Registration page, you'll notice the following changes:
- Registration forms are now organized by season
- The current season is marked with an asterisk
- Seasons with an open registration form will be marked with a green "Open" badge
- We've added intuitive controls for each registration form, including:
- A count of registrants, which includes a link to that form's Registration Details
- Actions: preview, copy, or remove the form
Learn more about Registrations here in our Help Center: Creating and Managing Registration Forms
01/17/2023 - Enhanced support for SwimOutlet Online Store
SwimTopia has partnered with SwimOutlet, the web's most popular swim shop, to streamline the management of your merchandise offerings directly from your SwimTopia team site. We offer a SwimOutlet snippet, where you can integrate with a SwimOutlet team store right on your SwimTopia site. This is a great fundraiser for your team: a percentage of the sales from your SwimOutlet team store will go back to the team via in-store credit or cash. Now it's even easier to get your team set up.
See our article in the HelpCenter about SwimOutlet Team Store Integration with SwimTopia.
01/16/2023 - Teams can now Import Their Roster File or Time History
New SwimTopia teams can now import their roster files immediately without the extra step of contacting support. After you have exported your team roster and/or time history data from your previous software, or used our Excel spreadsheet format to create your data import, your next step is to import this data into your new SwimTopia or Team Topia (non-swim) site.
This is done from the Settings > Import Roster or Time History page. Please see our Help Center for a complete step-by-step tutorial: Import Roster or Time History
01/16/2023 - Can now partially refund Conditional Fees
Refunding conditional fees work like refunding any other part of the registration payment. This is done from your Payment History Report under the Reports tab.
You can quickly get to the specific payment transaction by clicking on the View Payment button within the registration form as seen below. Otherwise, you would need to know the registration# to track down the payment from within the report. Please see our Help Center for more information about Conditional Fees: How to Pre-Approve, Capture & Release
01/06/2023 - Important Update: SwimTopia to Collect Per-Athlete Fees During Registration
SwimTopia will now automatically collect the per-athlete fee during online credit card registrations (for teams that are not participating in upfront league-wide billing).
The default setting is to not itemize the SwimTopia technology fees. Visit our Help Center to learn more about how to edit your settings and to read our FAQ.
12/16/2022 - WePay and PayPal Decommissioned
As of December 16, 2022, SwimTopia has transitioned to Stripe as our integrated online payment processor. We are excited about the many benefits Stripe will bring our teams.
Setting up a Stripe account will go smoothly if you are prepared. Before setting up your Stripe account, we suggest gathering the following information to ensure a quick setup. If your team does not already have an EIN number, learn how to create one now. If you have all of these requirements ready, you'll be able to set up your new Stripe account in a matter of minutes.
When you're ready to set up your Stripe account, it must be done from within your SwimTopia account, under Settings > Stripe Account. We are unable to integrate with any Stripe accounts that are set up outside of your SwimTopia account.
Please visit our Help Center for a Step-By-Step Tutorial that will walk you through every step of the way along with screenshots.
11/09/2022 - NEW! Scheduled Breaks in Meet Maestro!
By popular demand, we're thrilled to announce that you can now add scheduled breaks in Meet Maestro. Use our scheduled break feature whenever the meet action will be paused, including:
- Halftime
- Volunteer shift change
- Coaches relays
- Weather delay
Estimated start times will be up-to-date on your heat sheets, timeline, and mobile app. Learn more about this new feature here: Scheduled Breaks
08/23/2022 - Updates to the Stripe Services Agreement
Stripe is updating the Stripe Services Agreement and related terms. You can read the entire Stripe Services Agreement here. The updates to the Stripe Services Agreement will take effect on October 1, 2022. No action is needed from you, but by continuing to use Stripe’s services on or after October 1, 2022, you are agreeing to the updated Stripe Services Agreement.
08/11/2022 - SwimTopia to Provide SWIMS 3.0 Integration
SwimTopia has been working with USA Swimming throughout the summer, preparing for the upcoming launch of SWIMS 3.0.
If you are a USA Swimming club, you will be able to connect your SwimTopia account to USA Swimming as soon as USA Swimming launches the new SWIMS 3.0 database. With this connection, you'll be able to sync your roster to the USA Swimming membership database.
The first step will be to visit your Club Portal and select SwimTopia as your Team Management Vendor. See the how-to video: Activating a Team Management Vendor.
Be sure to read our Complete Overview - SwimTopia and USA Swimming Teams (SWIMS 3.0)
08/02/2022 - Announcing New Competition Category Terminology
SwimTopia has updated the terminology used in our products from “Gender” to “Competition Category.” This change to our products is in line with policies adopted by USA Swimming and FINA. The name of the field is now “Competition Category” rather than “Gender,” to define “Male” and “Female” for the purposes of competitive classification (and not as an indication of an individual’s gender identity). Learn more here: Announcing New Competition Category Terminology
06/10/2022 - Online Payment No Longer Available for RSVP Fees
In non-meet calendar events, we no longer offer the ability to collect fees with RSVPs. We've received customer feedback that this feature did not meet the level of quality we strive to provide to our customers. We apologize for the inconvenience this may cause.
You can create the event fee as a merchandise item on your team site ➞ See Merchandise and Setting up the Online Store. Learn more here about Charging a Fee for your Event
06/07/2022 - Non-Scoring Lanes & Heats Marked in Meet Maestro
We've added EXH tags in Meet Maestro to provide better visibility to athletes who are not eligible to score and/or place.
For teams who have designated scoring heats and designated scoring lanes, you can immediately see which lanes and heats are non-scoring, as soon as you merge your meet.
Learn more here: Non-Scoring/Exhibition(EXH)Designations
06/07/2022 - New Enhancements: Meet Maestro Reports
Due to popular demand, we've just released several enhancements to our Meet Maestro reports:
- Add ‘show empty lanes’ option to the Heat Sheets report. This will include empty lanes in the Heat Sheet report, which some teams find helpful in the ready bench.
- Add a heat filter for the Place Judge Form. This will allow teams with designated scoring heats to print Place Judge Forms for only the scoring heat.
- Add a competition category filter to the Timer Sheets report, which enables printing timer sheets on colored paper based on competition category.
These choices will be available in "Options" for each report. Learn more here.
05/30/2022 - Seeding and Scoring an Odd-Laned Pool
Are you the home team in a 5-lane pool? Trying to designate whether Lane 1 or Lane 5 is the non-scoring lane? We're here to help! When it's time to merge your Meet Maestro meet in an odd-laned pool, there are two steps right after you click on the "Build in Meet Maestro" button:
1. Lane count: Select the number of lanes in your pool
2. Lane assignments: List only the lanes that are the scoring lanes (the non-scoring lane should not be listed)
Click "Learn More" for detailed steps and screenshots, scroll to the section on Odd-Laned Pools.
05/26/2022 - New Feature: Heat Sheet Alerts
When you first build your Meet Maestro meet we realize you might be making some lane changes and deck changes and that heat sheets aren't quite ready immediately. Introducing a new feature: you specify when you publish your heat sheets, and when you do, you can send an alert to all of your parents to let them know that heat sheets are ready in the mobile app.
Note: the default now is to not publish your heat sheets to the mobile app – now you choose when parents can see the heat sheets in the app by publishing them when you're ready (but don't forget!). This helps keep parents in the loop as soon as your heat sheets are ready!
More details: Publish Heat Sheets
05/13/2022 - Timing Systems - Testing Before Your Meet Starts
If you're testing your timing system (CTS Dolphin, Wylas, Time Drops, or CTS touchpads) before the start time of your Meet Maestro meet, you'll be asked if you're starting your meet early. Letting the system know that you're not starting early will prevent premature delivery of upcoming swim reminders and live result notifications to parents using the SwimTopia (Pro) mobile app at your meet.
More details: Testing Before the Meet Starts
04/28/2022 - Online Store with Stripe is LIVE!
We're excited to announce that our online store integration with Stripe is now live!
A few important things to note:
1. Online store is automatically set to Stripe, for all teams with an active Stripe account -- this includes any legacy teams with both a WePay and active Stripe account
2. Seller pays the fees -- there is no way to designate otherwise
More details: Stripe Integration with Online Store
04/08/2022 - Stripe Refunds are Live!
Exciting News! We just rolled out our Stripe refunds feature, so you can now initiate refunds, including partial refunds, directly from your SwimTopia team site! Please note:
- All red-badge admins can issue refunds, plus anyone with the "Financials" Role Permission(if you don't want all red-badge admins to be able to issue refunds, assign them to limited-permission roles instead).
- The processing fee is not refunded to the team. The payor receives what they paid in full unless you determine a partial refund amount.
- It could take 5-10 business days for Stripe to complete the refund process.
Learn more about Stripe Refunds.
04/07/2022 - New Role Permission: Financials
Anyone assigned to a Role with "manage" rights to Financials can:
- Access Stripe account screens (under Settings)
- View the Payments Report and payment details
- Capture conditional fees
- Issue Stripe refunds
Learn more about this and other role-based permissions.
02/25/2022 - Stripe Payment Processing Now Live
SwimTopia is pleased to integrate with Stripe for your payment processing needs. Stripe is one of the largest payment processors in the world. As a secure (Level 1 PCI-compliant) payment provider, Stripe enables easy online payments, eliminating the need to track a paper trail of check payments. Stripe accepts all major credit cards (Visa, MasterCard, Discover, and American Express), and Google Pay can be used to checkout (No Apple Pay at this time).
With no setup costs or monthly fees, Stripe is the preferred payment processing partner of SwimTopia. Learn more about the many benefits Stripe will provide.
>> Note: As a reminder, all teams must transition from WePay or PayPal as their payment processor no later than November 30, 2022.
01/31/2022 - SwimTopia and SwimOutlet Partner for Team Store
SwimOutlet and SwimTopia announced a partnership to offer a best-in-class team sales experience for all SwimTopia teams, with integration expected in early February.
Teams will be able to easily customize their SwimOutlet Team Store, and they can then curate the products presented to their families on their SwimTopia site. SwimTopia teams can also continue to use SwimTopia's built-in merchandise and sponsorship features they've come to know and love. And when teams set up a SwimOutlet Team Store on their SwimTopia site, they'll earn a commission from each purchase, adding to the team's fundraising options. Learn more here.
01/21/2022 - SwimTopia Launches Product Tiers
Effective January 25, you'll notice a badge at the top of your Manage Team admin portal. What does this mean?
- Premium: all legacy SwimTopia accounts will be converted to Premium, with all the same great features you've been enjoying
- Lite: all Legacy Meet Maestro accounts will be upgraded to Lite, with added features
- League: all legacy League accounts will now have a League badge
All admins should have received a letter from SwimTopia on January 18, 2022, announcing the change and the impact on your pricing in future seasons. For more information, please read our Product Tiered Pricing – FAQ
01/18/2022 - HAPPY NEW YEAR! Reminder to update your Season
As we begin the new year, there's a bit of housekeeping to do on your SwimTopia site before you set up for your new swim season, and especially before you begin accepting registrations. One step that's especially important is to change your Current Season.
And once you change your Current Season, it may seem like things "disappear" from past seasons. Never fear, it's all still in your system! However, there are some things that only show up when they're associated with the current season, including registrations, people, roles, meets/events, and more.
For more information, please read our Step-By-Step Guide For Transitioning to Your New Season.
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