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SwimTopia Mobile Pro - Subscribe, Renew, Restore or Cancel your Subscription

Paige Hansen
  • Updated

Covered in this Article:

➧ Mobile App Access

➧ Pro Subscription and Guest Login

➧ Managing your Pro Subscription

 

Mobile App Access

Download the SwimTopia Mobile App

App Store BadgeGet it on Google Play

The SwimTopia mobile app is available in the Apple App Store and Google Play Store.

➧ Mobile System Requirements:

  • iOS 11 or higher (family share is supported)
  • Android 8 or higher

Log in to Your Mobile App Account

The SwimTopia mobile app is a companion app to your team's SwimTopia website. Use the same login credentials for the SwimTopia mobile app.

If you forget the password, you will need to reset this from your team website (click "Need login help?" on the app login screen for instructions as needed):

➞ See SwimTopia Mobile App - Overview & Parent Info for more details.

 

Pro Subscription and Guest Login

Pro Subscription Details

  • Try Pro for FREE for 7 days ➞ SwimTopia Mobile App Pricing
  • The free trial is a one-time offer, even if canceled before the 7 days.
  • The fee for the first subscription period will be charged to your Apple App Store or Google Play account at the end of the 7-day free trial.
  • Any unused portion of a free trial period will be forfeited if you purchase a subscription during that time.
  • The subscription fee will be based on the monthly or annual selection.
  • Subscriptions will automatically renew unless canceled within 24 hours before the end of the current period. (This is an app store policy. See links below to contest with your app store directly. Please do not submit a support ticket to SwimTopia, as we cannot help with this process.)

➞ See our Terms of Service: https://www.swimtopia.com/terms-of-service/

➞ See our Privacy Policy: https://www.swimtopia.com/privacy/

 

"Family Share" Support

➧ Apple App Store

  • The Apple App Store supports "family share" for the SwimTopia mobile app.

➧ Google Play Store

  • The app is not supported by Google's Family Library based on their requirements as stated here.
  • Specifically, the bullet that states, "You can't share in-app purchases and apps downloaded at no charge with your family members."

  • Our app is downloaded for free, so upgrading to Pro is an in-app purchase.

  • There is an option at the bottom of the article above to contact Google or post to their help community if you would like to discuss this further with them.

 

How to Subscribe to Pro

➧ Never had a trial version of a Pro subscription?

You should see a "Try Pro for Free" button at the top of most screens (i.e., the Family Overview, the Meet Overview for any current or past meet, and Settings (wavy lines on top left). Click that button and follow the prompts to subscribe.

You can manage your subscriptions and turn off auto-renewal in your iTunes Account Settings or Google Play Store after purchase. 

➧ You HAVE used a trial version of a Pro subscription or have canceled your Pro subscription?

You can also manage your renewal through the App Store subscription tool (click on your profile pic in the App Store to get there), or within your Subscriptions under your phone Settings (steps below). Users can manage their subscriptions and turn off auto-renewal in their subscriptions after purchase. 

➧ You don't see an option to renew?

If you click the "Try Pro for Free" button, you will be taken to your app store screen to confirm the monthly or annual charge. As stated, the trial is a one-time use offering.

 

Guest Login Pro Upgrade

If you use the Guest access option and upgrade to Pro, and then you log out and log into your member account, the Pro subscription should be retained, as this is tied to your phone.

If you are not seeing Pro features when logged into your member account, try the following steps:

  1. Click on the "Try Pro for Free" button and then the "Restore Subscription" link to activate the subscription again on your phone. (This link triggers a confirmation from the app store to our app to let us know you have a subscription, so we can link it to your account.)
  2. Still an issue? - Log out of the app and back into your account.
  3. If that does not work, uninstall and reinstall the app.
  4. If these steps do not resolve the issue, submit a support ticket from the app settings screen (wavy lines on top left), with a screenshot of your settings and specific details, and what you have tried. 
  5. You can also enable remote troubleshooting in your settings and retrace your steps -- that will create a transaction log that our technical team can review. Slide the tab to the right, and send us the ID number.

mceclip1.png

➞ Learn more about our Guest Login Option.

 

Managing your Pro Subscription

Manage Your Subscription from Within Your App

Regardless of using an iPhone or Android device, you can manage your app subscriptions from within the Settings area of your SwimTopia Mobile app as seen below:

mceclip1.png

Settings-Manage_Subscription.png

 

Pro Subscription Renewal Steps

➧ Google Android Subscription Renewal thru Google Play Store

  1. Go to Google Play Store
  2. Tap the three bars on the left (hamburger menu)
  3. Tap Subscriptions
  4. Tap the Subscription you want to renew

➧ Apple iPhone (iOS) Subscription Renewal from the App Store

  1. Go to your App Store
  2. Tap your profile image at the top right
  3. Tap Subscriptions
  4. Tap on the SwimTopia app
  5. Pick the option you want to renew

➧ Apple iPhone (iOS) Subscription Renewal thru your phone Settings

  1. Launch the Settings app
  2. Tap on your name at the top
  3. Tap on Subscriptions
  4. Tap on the SwimTopia app
  5. Pick the option you want to renew

You don't see an option to renew?

Log into the app, and either go into a current meet or click on the Past Events link in the app and go into a past meet and the Favorites tab (bottom of screen). You should be able to subscribe from there.

 

Update Your Payment Method

App purchases are handled through the App Store or Google Play.  SwimTopia does not store payment information. You will need to update the payment method for your Apple ID or Google Play based on their support instructions.

➧ Apple iPhone (iOS) - https://support.apple.com/en-us/HT201266

➧ Google Android - https://support.google.com/googleplay/answer/4646404?sjid=713484880243643526-NA

 

Cancel a Pro subscription from the App Store (or request refund)

The SwimTopia Customer Happiness Team is unable to cancel a Pro subscription or issue any refunds. All cancellations and refund requests must go through either the App Store or the Google Play Store. We provide a quick link to your app subscription management tool from the Settings (wavy lines) in your app (as noted above ), or you can go directly to the App Store or Google Play Store. 

» Note: The free trial is a one-time offer, so if you try it and then cancel (even if before the 7 days), you cannot get a second trial period, sorry.

➧ How to cancel an App Store subscription on iPhone or iPad:

  1. Access your Settings
  2. Tap on your name at the top
  3. Tap on Subscriptions
  4. Tap on the SwimTopia app
  5. Tap to Cancel Free Trial or Subscription

» Note: Deleting the app DOES NOT cancel your subscription. Just like unplugging your TV from your cable box does not cancel your cable service. Canceling your Pro subscription is between you and the App Store. 

➞ For detailed instructions from the Apple Store: https://support.apple.com/en-us/HT202039

➞ To request a refund from the Apple Store: https://support.apple.com/en-us/HT204084

 

Cancel a Pro subscription from the Google Play Store (or request refund)

If users wish to cancel the Pro subscription, this is done through the app store subscription tool, not within the app itself. 

➧ How to cancel a Google Play Store subscription:

  1. On your Android phone or tablet, go to your subscriptions in Google Play.
  2. Select the subscription you want to cancel.
  3. Tap Cancel subscription.
  4. Follow the instructions.

» Note: Deleting the app DOES NOT cancel your subscription. Just like unplugging your TV from your cable box does not cancel your cable service. Canceling your Pro subscription is between you and the Google Play Store. 

  • If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.
  • When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

➞ For detailed instructions from the Google Play Store: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

➞ To request a refund from the Google Play Store: https://support.google.com/googleplay/answer/2479637?hl=en

 

There are still plenty of free features that make the app very useful for parents even when not using our Meet Maestro application. Especially the Live Event/Heat bar to keep you informed of when your athlete is about to swim (if your team has a volunteer updating it), and the Alert Notification feature so your team can quickly notify you on your phone when there are weather cancellations or other important information. You can also sign up for meet events and keep track of your athlete's time history after results are posted.

This is also documented in our help article in case you are interested: SwimTopia Mobile App - Overview & Parent Info

 

 

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