For all the latest and greatest features, be sure to upgrade to the newest version when prompted to "Reload now" in the app, or check for updates on your mobile device periodically.
Covered in this Article:
- ▶️ Training Video - SwimTopia's Mobile App
- Push Notification Alerts
- Meet & Job Signup
- Public Meet Search
- Swim History & Best Times
- Post-meet Results
- Family Overview
- SwimTopia Live Event/Heat Bar
- Manage Team Access (for Team Admin & Coaches)
▶️ Training Video - SwimTopia's Mobile App (2.5min)
A quick overview to learn more about how SwimTopia's mobile app makes it easier than ever for parents to stay in the loop before, during and after each meet.
➞ direct link to our SwimTopia Mobile App Demo video.
Download the SwimTopia mobile app on the App Store or Google Play
Push Notification Alerts
Notification Alerts are helpful when your team or coach needs to get information out quickly to parents or athletes, such as rain delays or weather alerts, or maybe there's an alligator in the pool! It's possible, just ask the Florida teams!
➧ Accessing Alert Communication from the App
A red badge "super" admin or user assigned to a role with permission to manage communication can access the Manage Team console from within the SwimTopia Mobile App (key icon) to send a notification alert (sending directly from the app is not supported at this time, but is being considered for a future release).
» Note: Members that don’t download and log into the app (with notifications turned on in phone settings), will receive the alerts via email. Version 2.1.17 or higher can receive push notifications.
➧ Receiving Alerts
- Download the SwimTopia mobile app on the App Store or Google Play
- Log in with your SwimTopia login
- Check your app notifications in your phone's settings -- ensure it’s set to pop up on your screen. If you do not want a banner notification, you will always find the notification stored under the bell icon in your SwimTopia app as long as you have notifications on.
» Android Users: ensure the PhoneGap Push Plugin notification setting is not turned off. If you experience any issues after checking this ➞ See Android's Notification Support Article. If this does not help, we will need screenshots from your phone to assist - Submit a request
For more team admin instructions on sending Alerts ➞ See our Communications Help Center article.
Meet & Job Signup
Job signup is only available to our Premium customers.
When a team opens sign-ups for meet declarations or volunteer job/shift commitments, the correlating signup buttons appear on the meet Overview screen of the mobile app.
If meet or job sign-ups are scheduled to automatically close at a specific date and time, that date is shown in the mobile app under the signup button.
If meet or job sign-ups are closed, a message will display to let the user know.
» Note: Sign-ups for meets or jobs will only appear for events happening today or in the future. These options are automatically hidden for any past events.
Upon clicking on the Meet or Job Signup buttons, the user will be presented with a mobile responsive view of the meet and job signup page to complete the signup process:
➧ Meet Signup
➧ Job Signup
After making your meet and/or job selections and returning to your SwimTopia mobile app by clicking the "Done" backlink seen at the top of your device, you'll see these declarations displayed in your app as seen below.
➧ App View After Signup
» Note: Signup from the app is only available for meet entry signup, not non-meet calendar events at this time - i.e. socials, practices, EOY banquet. You can still easily access the signup calendar using a browser on your phone until this is available in the app. There's also a "Visit Website" link at the top of the family overview in the app.
Public Meet Search
The Public Meet Search is accessible from the settings menu (wavy lines in the upper left) for those logged into their SwimTopia mobile app
Or by accessing the meet as a guest through our Guest Mode Access:
» Note: For a meet to show up in the Public Meet Search, the meet must be using SwimTopia's Meet Maestro meet management software AND the “Public Meet Search” option must be explicitly enabled by a team admin under the Mobile App settings in Meet Maestro (disabled by default). The Score Display is also determined on this screen and set to be on by default for all scores. Team Admins ➞ See Meet Maestro Settings - Mobile App for more details.
➧ NO MEET FOUND
This message displays at the bottom of the screen to provide a possible reason when a meet is not coming up in the search.
Non-Pro guests will also see a button allowing them to "TRY PRO FOR FREE" and will be prompted to upgrade to Pro if they attempt to access screens beyond the Meet Overview. They can try Pro for FREE for 7 days. ➞ See the Pro Subscription Details section below for more information.
» Guest Mode Users Tip: Don't log out. When you log in via Guest Mode, a "token" is associated with your access to remember your favorite athletes (Pro Users), and you can continue to see the athlete's history over time. If you log out of the app, the token is no longer associated with you to remember your favorites. The next time you try to use the app, you would have to log in as a guest again, and then re-favorite.
Swim History & Best Times
SwimTopia's mobile app keeps the athletes' best times and swim time history at your members' fingertips, with details on every event for which SwimTopia has data, organized by stroke and distance.
The app shows a summary of Best Times organized by the course of the meet (determined by meet host)
» Note: These times cannot be converted to the members course at this time in the mobile app.
From the Best Times screen, you can drill down to see All Results for each stroke:
Post-meet Results
➧ Teams Using Meet Maestro: The app updates team scores and results for all swimmers throughout the meet when you upgrade to a Pro subscription (FREE for 7 days, then upgrade to Pro for $2.99/mo or $9.99/yr)
➧ Teams not using Meet Maestro: Meet results for your own athlete(s) are updated after the meet, and teams can choose to display the meet scores.
Family Overview
A family can see all the team’s upcoming and past calendar events, and then drill down to specific meets to see which events and volunteer positions their family is signed up for. When the SwimTopia mobile app is used with Meet Maestro, team members can also see their athletes' heats, lanes, and estimated start times per event.
SwimTopia Live Event/Heat Bar
Like having an Event/Heat board in your pocket, SwimTopia Mobile displays a Live Bar that keeps you up-to-date on what’s happening in real-time. The Live Bar is invaluable if you can’t see clearly from your volunteer position, or you’re home with the siblings and trying to time your arrival. You’ll never miss an event again!
➧ SwimTopia Live features include:
- Live Event/Heat bar on the mobile app for all your team members
- Requires a team volunteer broadcast the current event/heat from app. No volunteer needed when using Colorado Time Systems Dolphin timing v5+, since updates occur automatically.
- Live Event/Heat bar on the mobile app for the visiting team
- The visiting team can view the Live Event/Heat Bar by logging into their SwimTopia account on the app (if a SwimTopia customer), or using the free Guest Mode Access (as long as the meet is configured to be accessible in the Public Meet Search).
» Team Admins: Team members can access SwimTopia Live in the mobile app when team admins perform a few simple steps. ➞ See Enabling SwimTopia Live
➧ Multi-Session or Virtual Meets
If a meet has multiple sessions (like a boys pool and a girls pool, or virtual meets), the volunteer can select a session (or team/pool for virtual) to manage. As long as both pools have a volunteer manning the live bar, then parents from either team can pull up the live bar that corresponds to their "session" and see the live event/heat updates.
Manage Team Access (for Team Admin & Coaches)
Often coaches and head volunteers on the pool deck need to look for a team member’s contact details, or send an email or push alert to the team.
Users with administrative permissions on the team site will see a “key” icon to the left of the notifications “bell” icon (shown below). Clicking that key will give access to the admin menu in the app without having to log in again.
If the user can access the “Manage Team” areas of the team account, they will see a new “Manage Team” link in the mobile app. Selecting this item will open a web browser to the Manage Team area of the team site.
» Note: Click the "Done" backlink seen at the top of your device to return to the mobile app.
- Parent Perspective Overview ➞ See SwimTopia Mobile App - Features & Parent Info
- Admin Perspective Overview ➞ See SwimTopia Mobile App - Features & Admin Info
- Pro Subscription Details ➞ See SwimTopia Mobile App - Pro Subscription Feature Details
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