Parents, spectators, and supporters can stay in the loop with information about their favorite swimmers right at their fingertips. Learn how below.

» Tip: Be sure to upgrade to the newest version when prompted to do so, or check for updates on your mobile device periodically.

Covered in this Article:

Download and Login Options

➧ Downloading the SwimTopia Mobile App

The SwimTopia mobile app is available in the Apple App Store and Google Play Store.

➞ Mobile System Requirements:

iOS 11 or higher (Apple family share supported)
Android 8 or higher

➧ Logging Into Your Mobile App Account

The SwimTopia mobile app is a companion app to your team's SwimTopia website, so they'll use the same login credentials for the SwimTopia mobile app.

If they forget their password, they will need to reset it from your team website (they can click "Need login help?" for instructions as needed)

If someone from your team asks how to log into the app, make sure they are a registered member of the team.

➧ YES, they are registered or were manually affiliated with the team

If they have activated their account on your team's website by setting up a password, then all they need to do is log in to the SwimTopia mobile app using the SAME email/password that they use on the team website.

➞ Send them to the Account Activation, Login and Password Management article if they need help.

➧ NO/NOT SURE

Tell them to go to YOUR team website (make sure to send them the URL so they don't end up on www.swimtopia.com) to see if they can log in there, or use the "Forgot your password?" option to check. If not, then they either need to register with your team on the team website or access the meet in the SwimTopia mobile app as a Guest User.

➞ See the Guest Mode Access section below for more details.

➧ Switch/Change Teams

➞ Already registered on the new team

Each team has a URL address to log in to the website, but when using the SwimTopia mobile app, there is an option to select which team to view under the app settings (wavy lines in upper left).

➞ Not registered on the new team

Members need to be affiliated/registered on the team website. After completing the registration, they can change the team in the mobile app as shown above.

➧ Guest Access Details (for non-team members)

(Available for meets using SwimTopia's meet management system only)

» Note: Your members should log into the app using their activated account login instead of using the Guest login. There are more options available for members than guests.

SwimTopia Mobile's Guest Login allows meet spectators without member accounts to use the app so they can search for upcoming or past meets and follow their favorite athletes throughout the meet from anywhere!

This access is also useful for your athletes who want to keep track of their progress through the meet on their phones and do not have a login on your team site. (if you're using Meet Maestro to run the meet)

With a Pro Subscription, guest users can designate their athlete favorites, access heat sheets (if made available by the team), follow the progress of the meet if the team is using the Live Event/Heat bar, and view live results and scores.

Without Pro, guests will still be able to follow along as the meet progresses if the team is using the Live Event/Heat bar, but will only see results once the meet has been completed.

➞ PRIVATE VS PUBLIC MEETS

The meet admins can enable a setting in the meet that makes the meet private, in which case, non-members will not be able to access the meet to follow along. This will be designated in the app by a lock icon next to the meet name, and when the user clicks on the meet name, a message will display:

Meet Admins ➞ See Meet Maestro Settings - Mobile App for more details.

» Guest Login Users Tip: Don't log out (under the app Settings). When you log in via Guest, a "token" is associated with your access to remember your favorite athletes (Pro Users), and you can continue to see the athlete's history over time. If you log out of the app, the token is no longer associated with you to remember your favorites. The next time you try to use the app, you will have to log in as a guest again and then re-favorite.

➧ Guest Access - Pro Upgrade

If you upgrade to Pro while accessing as a guest, and then log out and access as a guest again, or log into your registered team account, the Pro subscription should be retained, as this is tied to your phone.

If you are seeing the Pro banner below, the app does not recognize a subscription.

Click on the blue Pro banner:

The system should automatically activate the subscription again on your phone, but if you see the screen below, click "Restore Subscription" to initiate the connection.

If this does not restore your subscription, log out of the app and back into your account, and/or uninstall and reinstall the app. If that doesn't work, please submit a support ticket from your settings screen and attach a screenshot of your app setting screen (under the wavy lines). For example:

➧ Athlete Access Options

Many times, older athletes want mobile app visibility into team alerts, their time history, heat sheets, live results, and more. The easiest option would be for the athlete to download the SwimTopia mobile app and log into one of their parents' accounts, but if they want their own account or the parent does not want them using their login, then there are a few options:

➞ Option 1: Add Athlete Email and Activate Account (if age 13+)

Only school teams can collect emails for athletes during registration, which initiates an account activation email. Due to the Children's Online Privacy Protection Act ("COPPA"), which restricts communication directly to anyone under 13, we don't support this for Summer league configurations.

Summer league team admins can add emails to athlete profiles after they have been registered, but this does not automatically send an activation email. The admins must send a password reset email or have them go to the login page to generate one to set up a password activating their account. Then they can log in to the mobile app. We highly suggest not doing this for anyone under 13, or at least unsubscribe them from receiving team communication in their profile.

➞ Option 2: Use the Guest Login Access ("Continue as Guest" button)

The athlete needs to be logged into the app with a username and password associated with the team to get team alerts, but they could just go through the Guest login to receive Upcoming Swim and Live Results notifications during a meet if they have a Pro subscription. Here's more info on the Guest Mode Access

» Note: In both options, if the household uses family share, they should have access to the parent's Pro subscription. This is all based on how their parent set up their phones, so we have no involvement in that part, which is managed by the app stores. If they don't, they are treated like a separate user and need their own Pro subscription.

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➞ Learn more about the SwimTopia Mobile App

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SwimTopia Mobile App - Overview & Admin Info

Covered in this Article:

➧ Feature Details