SwimTopia Mobile App - Overview & Admin Info – SwimTopia Help Center

» Tip: Be sure to upgrade to the newest version when prompted to do so, or check for updates on your mobile device periodically.

SwimTopia Mobile helps keep team members and meet spectators better informed.

Members of teams using SwimTopia can receive notifications from their team, sign up for meet entries and volunteer jobs, and view their team and athlete info for free, all season long. The Live Event/Heat Bar broadcasts what’s happening in the pool during meets in real-time, so no one ever needs to miss a swim again!

If your team is using Meet Maestro™, SwimTopia’s meet management solution, you’ll have access to heat sheets, estimated start times, upcoming swim reminders, live meet results and more when you upgrade to our Pro subscription (details below).

Spectators can follow their favorite athletes throughout the meet from anywhere using our Guest Mode feature (“Public Meet Search” option must be explicitly enabled by a team admin in Meet Maestro)

Covered in this Article:

▶️ Quick Overview Video - SwimTopia's Mobile App

A quick overview to learn more about how SwimTopia's mobile app makes it easier than ever for parents to stay in the loop before, during and after each meet.

➞ direct link to our SwimTopia Mobile App Overview video.

Free Features Overview

➧ Push Notification Alerts
➧ Meet Signup
➧ Job Signup PREMIUM
➧ Public Meet Search
➧ Swim History & Best Times
➧ Post-Meet Results
➧ Family Overview (and personal calendar view)
➧ SwimTopia Live Event/Heat Bar on meet days*
➧ Manage Team Access (for Team Admin & Coaches)

* If your team is running the Live Event/Heat Updater

For details on each feature above ➞ See SwimTopia Mobile App - Free Feature Details

Pro Subscription Features Overview

Pro features require the use of Meet Maestro.
Try Pro for FREE for 7 days, then upgrade to Pro for $2.99/mo or $9.99/yr

➧ Heat Sheets
➧ Heat/Lane Assignments and Estimated Start Times for favorite athletes
➧ Estimated Start Times update as the meet progresses (Adaptive Timeline)
➧ Upcoming Swim Reminders for favorite athletes
➧ Results notification alerts for favorite athletes
➧ Live Results for all athletes
➧ Team Scores

*Each feature must be made available by your team.

For details on each feature above ➞ See SwimTopia Mobile App - Pro Subscription Feature Details

Pro Subscription Details

Parents can try Pro for FREE for 7 days, then upgrade to Pro for $2.99/mo or $9.99/yr
When parents upgrade to a Pro subscription, the fee for the first subscription period will be charged to their Apple App Store or Google Play account at the end of the 7-day free trial.
Any unused portion of a free trial period will be forfeited if parents purchase a subscription.
The subscription fee will be based on the monthly or annual selection.
Subscriptions will automatically renew unless canceled within 24 hours before the end of the current period.
The free trial is a one-time offer, even if canceled before the 7 days.
The Apple App Store supports "family share" for the SwimTopia mobile app.
Terms of Service: https://www.swimtopia.com/terms-of-service/
Privacy Policy: https://www.swimtopia.com/privacy/

➧ Guest Login Pro Upgrade

If a member of the team upgrades to Pro while logged in as a guest, and then logs into their member account, the Pro subscription should be retained as this is tied to the user's phone.

If members notify you of an issue with this, ask them to try the following steps until resolved:

Click on the "TRY PRO FOR FREE" button and then the RESTORE SUBSCRIPTION link to activate the subscription again on the phone. (This link triggers a confirmation from the app store to our app to let us know you have a subscription, so we can link it to your account. Sometimes there's a disconnect and it is not automatically recognized. This can happen if you originally started a subscription as a Guest user or another logged-in user, or after re-installing the app.)
Still an issue? - Log out of the app and back into their account
Still an issue? - Uninstall and reinstall the app
Still an issue? - They can submit a support ticket from the Settings screen within the app (wavy lines on top left), with specific details and what they have tried. We will work with them to get this resolved as quickly as possible.

➧ How to Subscribe/Renew a Pro Subscription

You should see a "TRY PRO FOR FREE" button at the top of most screens if you are not already subscribed (i.e., the Family Overview, the Meet Overview for any current or past meet, and Settings (wavy lines on top left).
The upgrade prompt will display automatically if you attempt to reach a screen that requires Pro to view (i.e., Favorites, Events).
Click that button and follow the prompts to subscribe.
Users can manage their subscriptions and turn off auto-renewal in their iTunes Account Settings or Google Play Store after purchase.

➧ How to Cancel/Unsubscribe from Pro

Canceling a Pro subscription is done through the app store subscription tool, not within the app itself.

For more information on subscribing to or unsubscribing from Pro➞ See our Help Center article SwimTopia Mobile Pro: Subscribe, Renew or Cancel your Subscription

Downloading the SwimTopia Mobile App

The SwimTopia mobile app is available in the Apple App Store and Google Play Store.

➧ Mobile System Requirements:

iOS 11 or higher (Apple family share supported)
Android 8 or higher

Logging Into Your Mobile App Account

The SwimTopia mobile app is a companion app to your team's SwimTopia website, so they'll use the same login credentials for the SwimTopia mobile app.

If they forget their password, they will need to reset this from your team website (they can click "Need login help?" for instructions as needed):

If someone from your team asks how to log into the app, ask them if they are a registered member of the team.

➧ YES

If they have activated their account on your team's website by setting up a password, then all they need to do is log in to the SwimTopia mobile app using the SAME email/password that they use on the team website.

➞ Send them to the Account Activation, Login and Password Management article if they need help.

➧ NO/NOT SURE

Tell them to go to YOUR team website (make sure to send them the URL so they don't end up on www.swimtopia.com) to see if they can log in there, or use the "Forgot your password?" option to check. If not, then they either need to register with your team on the team website or access the meet in the SwimTopia mobile app as a Guest User.

➞ See the Guest Mode Access section below for more details.

Guest Login (for non-team members)

(Available for meets run using Meet Maestro only...ask your team admin if unsure)

» Note: Your members should log into the app using their activated account login instead of using the Guest login. There are more options available for members than guests.

SwimTopia Mobile's Guest Login allows meet spectators without member accounts to use the app so they can search for upcoming or past meets and follow their favorite athletes throughout the meet from anywhere!

This access is also useful for your athletes who want to keep track of their progress thru the meet on their phones and do not have a login on your team site. (if you're using Meet Maestro to run the meet)

With a Pro Subscription, guest users can designate their athlete favorites, access heat sheets (if made available by the team), follow the progress of the meet if the team is using the Live Event/Heat bar, and view live results and scores.

Without Pro, guests will still be able to follow along as the meet progresses if the team is using the Live Event/Heat bar, but will only see results once the meet has been completed.

Non-Pro guests will also see a button allowing them to "TRY PRO FOR FREE" and will be prompted to upgrade to Pro if they attempt to access screens beyond the Meet Overview. They can try Pro for FREE for 7 days. ➞ See the Pro Subscription Details section below for more information.

» Note: For a meet to show up in the Public Meet Search, the meet must be using SwimTopia's Meet Maestro meet management software AND the “Public Meet Search” option must be explicitly enabled by a team admin under the Mobile App settings in Meet Maestro (disabled by default). ➞ See Meet Maestro Settings - Mobile App for more details.

➧ NO MEET FOUND

This message displays at the bottom of the screen to provide a possible reason when a meet is not coming up in the search.

» Guest Login Users Tip: Spread the word to your members so they can inform any grandparent/friend etc who wishes to follow their athlete, that once you log into the mobile app via the Guest Login, don't log out. When someone logs in via Guest, a "token" is associated with the user to remember their favorite athletes (Pro Users), and they can continue to see the athlete's history over time. If they log out of the app, the token is no longer associated with the user to remember their favorites. The next time they try to use the app, they would have to log in as a guest again, and then re-favorite their athletes.

Athlete Access Options

Many times, older athletes want mobile app visibility into team alerts, their time history, heat sheets, live results and more. This is possible, but they need to be logged into the app with a username and password associated with the team to get team Alerts. They don't need accounts to receive Upcoming Swim and Live Results notifications during a meet. They can get those if they use the Guest Mode option with a Pro subscription.

For those who want to receive Team Alerts, there are a few options:

Option A) The easiest option would be for the athlete to download the SwimTopia mobile app, make sure notifications are turned on in their phone's app settings for the app, and then log in to one of their parent's accounts. They can do this on the team website as well if needed.

» Note: Multiple people can log in to the same account from multiple devices and all will receive the alerts/notifications.

Option B) If they want their own account, or the parent does not want them using their login, then you can add emails in their profile, but a few things to keep mind...

Adding Athlete emails to profiles does NOT generate an activation email, only parent accounts do that automatically. So you would need to click the reset pw button or have them go to the login in page to generate one to set up a password activating their account.
If you enter the Age Group, Roster Group, or Role the athletes are assigned to in the "Send To", or if the “Athlete" group is used in the "Send To", then the email is sent ONLY to the athlete (not parent) if an email is listed on their account, OR sends to the parent(s) if no email is listed. The email goes to the parent IF the athlete isn’t able to receive it directly. This is not an issue if you use "Members" or "Parents" which goes to everyone with an email that is not unsubscribed. (We do have an enhancement request to consider an option to also copy the parents when an athlete's email is listed.)

» Note: The system wasn't designed for athletes to have emails in Summer team situations like we provide in our School configuration. The Children's Online Privacy Protection Act ("COPPA"), restricts communication directly to anyone under 13. It's up to you if you want to add them so they can log into the app, but be careful about doing it for anyone under 13.

As you can see, it would be easier for parents to just let them use their accounts, but I wanted to provide both options.

SwimTopia Mobile Settings

The mobile app Settings menu is found under the wavy lines in the upper left corner.

Within your SwimTopia Mobile Settings, you have direct access to:

Change your Team/Account if you are a member of more than one (i.e. Summer/HS)
Manage your SwimTopia Mobile app Notifications
Search for a meet in the Public Meet Search (meet must be made public by team admin)
The Mobile App section of our online Help Center
Send App Feedback to SwimTopia's Customer Happiness Team for assistance on issues or improvement requests (This DOES NOT reach your team)
Rate on App Store - Rating apps help others gauge the usefulness of mobile applications, and help us know if we're on the right track! (If this is not working, your "In-App Ratings & Reviews" setting in the phone Settings > App Store is likely turned off. Once you turn that on, you should see the rating pop-up when you click on the link.)
Manage Subscription on your phone so you can update your app subscription as needed.
Access to SwimTopia's Privacy Policy on http://swimtopia.com
Access to the Libraries We Use on http://my.swimtopia.com
The Version of SwimTopia Mobile you are using
Subscription - Whether you are a Pro or Non-Pro user
The email you are Logged in as (not pictured above for privacy)
And the option to Logout

» Note: If you are experiencing issues, please use the Send Feedback option to provide details or tell us how we can improve. There may be a configuration or feature your team is not utilizing that is a logical reason for what you or your members are experiencing, so we can help clarify if that is the case.

Team Website Link

At this time, the app focuses on providing users with information about the family, time history, meet/event schedule, team alerts (if sent by your team), and meet-day features.

It is not meant to be a mirror image of all of the information your team adds to the team website, but we do provide a quick link to your website at the top of your app when you log in under the "Visit Website" link.

Communicating to Parents about the Mobile App

We suggest mentioning the SwimTopia Mobile App to your parents in communications, social media, swim meet descriptions, and on your website.

We've also provided some tools to help you get the word out about the mobile app:

Sample letter
Snippet for your website
Flyer to post or distribute

➞ See our Help Center article Tools to Inform Parents about SwimTopia’s Mobile App

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