Skip to main content

Billing Support & Policies Overview

Nikki Worley
  • Updated

➧ Do you need to cancel your SwimTopia mobile app subscription? 

➞ See our SwimTopia Mobile Pro article for instructions. Subscriptions are owned by the Apple App and/or Google Play Store (not by us) and can only be managed by them.

➧ Do you need to request a refund from your team?

➞ Contact your team administrators/representatives directly.  We cannot process refunds on behalf of any teams.

Covered in this Article: 

Mailing Address

➧ Mailing Address for Check Payments

Team Topia, Inc.
8127 Mesa Drive
Suite B206-223
Austin, Texas 78759

 

Billing Contact 

To ensure we can reach someone responsible for billing inquiries and invoicing throughout the entire year, we ask that you:

➧ Add billing@swimtopia.com to your contacts/address book.

➧ Keep your Billing Contact information up-to-date.

As the Billing Contact for the team changes, update the contact details so we always have current and correct billing contact information.  Please ensure that the email address provided is monitored year round.

» Note: This information is updated directly on your team's website by going to Manage Team > Settings > Billing Contact.

Trial Period Invoicing Process

➧ An invoice for the annual subscription fee will be emailed at the end of the two week free trial

Invoice notices and reminders will be sent from billing@swimtopia.com to your team's current billing contact found under Manage Team > Settings > Billing Contact.

➧ Invoices are due 30 days from the invoice date (Net 30).

Team sites will be deactivated if payment is not received by the due date listed on the invoice.

➧ Upon payment your trial site will continue as your permanent team site, so no work done on your trial site will be lost.

» Note: Teams may cancel their free trial by emailing billing@swimtopia.com. Please include the name of your team in the cancellation request.

General Invoicing Process

➧ All invoices are sent via email.

Invoice notices and reminders will be sent from billing@swimtopia.com to your team's current billing contact found under Manage Team > Settings > Billing Contact.

» Note: Please add this address to your Contacts or Address Book to help ensure our emails are not classified as spam.

➧ Invoices are due 30 days from the invoice date (Net 30).

➧ Invoices can be paid online via credit card or ACH bank draft, or by mailing a check to the address listed on the invoice.

  • We accept Visa, MasterCard and Discover.
  • To pay via credit card or bank draft, simply click the green "Pay Invoice" button in the billing email you received, and then select the "Credit Card" or "Bank Account" tab. We cannot accept payments over the phone.
  • Online payments are credited immediately, and a payment receipt will be sent via email (please note that this takes a few minutes to generate).
  • Please allow 2 weeks for check processing.  We will send a payment receipt via email once the check has been processed.
  • We only accept payment in US Dollars.

 

Renewal Invoices

➧ Annual subscription renewal invoices are issued automatically 

  • Renewal invoices are issued on the 1st day of the anniversary month of the team's initial signup.  
  • Invoices will be sent via email to the current billing contact (Manage Team > Settings > Billing Contact)

 

Late Payment Policy

➧ Team sites will be deactivated if payment is not received by the due date listed on the invoice. 

  • Sites will be reactivated, with all data intact, once full payment is received.
  • Promotional discounts may be removed from invoices that have become past due.

 

Need More Help?

➧ For additional billing information specific to SwimTopia individual team billing:  

➧ For additional billing information specific to league-wide billing plans:

➧ Other billing questions

  • Please email billing@swimtopia.com for any billing-related questions, making sure to include which team you are with.

hcmanagesettingsbillingcontact hcmanageathletefeessummary hcmanageathletefeesdetail

Related articles

Comments

0 comments

Article is closed for comments.