Specific Scenarios & How To Resolve

➧ General Reasons the Message is Displayed

1. Email is enabled for this user in your team site (usually from a previous season)
2. Email is enabled for another user in your team site (parent sharing, or listed on an athlete account)

➧ Manual Creation/Updates: Parent/Coach or Athlete

This message appears most often when manually adding a person from the People tab or adding/updating the email of an existing person. 

If you experience this, the most likely reason is that the person is a member in a previous season, or the email is enabled for another person, likely from the same account -- shared emails between spouses, or the email is added to the athlete.

A link to the user account is provided so you can determine if the user is the same person and make sure they are affiliated with the active season. ➞ See the Help Center article: Managing People > Adding a Season Affiliation if you need help with this step.

» Note: Manually adding a person via the People tab doesn’t use the same matching process as registration. So if the person’s email address is already in SwimTopia, even if the name matches, you will still see the message. In general, it’s better to have people use the registration form, but in some cases (i.e., Coach accounts), manually creating the account makes more sense.

➧ Merging Duplicate Accounts

If you have already created an account, and you are attempting to add an email that is enabled for another account, you may find that you need to merge the duplicate accounts.

Check your De-Duplicate Parents (or Athletes) tool to see if you can merge the duplicate accounts. You can get to these from your Settings > Data Maintenance Tools (or the "Manage duplicate people" link on your People page)

If the user is not listed as a duplicate, let us know so that we can investigate and make the correction. Submit a support ticket with the name/emails, and a Customer Happiness Specialist will follow up. 

➧ Registration Updates

This can also occur if you attempt to add a user to a registration with an email that is already enabled on your team by this person or another person.

➧ Still Need Help?