Some teams have a limited quantity of available spots or items that are selected throughout the registration process. In order to avoid overbooking, we lock in the selection of those items while members are in the process of registering. These items can include:
- Overall spots available on the team
- Age group limited spots
- Job/shift assignments
- Season-long role assignments
- Merchandise with quantity limits
If your team places limits on any of the above items, parents can lock in their claim to those items as they complete each section of the registration process. If a parent reserves the last item, that item will not be available to other parents.
After parents add any limited items to their registration and click the green “Next Step” button at the bottom of the form, they have 15 minutes to complete each subsequent step in the registration. The 15 minute countdown timer restarts after each step of the registration process.
If registration forms are still open after 31 minutes of inactivity, parents are forced back to the first page of the registration, and any limited quantity items they signed up for are removed. For example, if there are registration limits, then all athletes affected by those registration limits are removed. However, if there are no registration limits, the athlete registration will NOT be removed, but other limited items (like job/shift assignments) will be removed. If there’s been no activity for 31 minutes, then the system times out, and the spots that were being held are immediately opened. The hold on those items will expire, so those items will become available to other people.
Team Administrators are able to watch the limited item counts in real time as parents complete each section of their registration form.
Note: if the registration form does NOT include any limited quantity items, whether those are registration limits, limited job shifts, or merchandise items, then the timeout and reset rules above will not apply.