Looking for help? There are many ways to receive SwimTopia support:
Covered in this Article:
- Explore our self-service Help Center
- Contextual help from within "Manage Team" on your site
- Submit a support ticket
- Phone Support
- Workshop Webinars - Free, Focused SwimTopia Training
- What's my browser?
- WePay Customer Support
➧ Explore our self-service Help Center
SwimTopia offers a robust Help Center, which you can access any time, day or night. Here, you'll find helpful how-to guides, webinar tutorial videos, and tips and tricks. Bookmark help.swimtopia.com
- Answers can likely be found within our detailed articles
- Support topics are organized into categories on the home page
- Type a subject into the search field at the top of any page in our Help Center
➧ Contextual help from within "Manage Team" on your site
Help Center Link
- Click the "Help Center" link in the top right corner of any Manage Team page, and you'll be taken to a section of our Help Center that is relevant to the page you're looking at.
Help Bubble
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Click the yellow/orange "Help" bubble in the lower right corner of any Manage Team page, and you'll be presented with suggested Help Center articles, based on the page you're on.
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Not seeing an article that you need? Type a topic in the search field of the Help widget for more suggestions.
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Still not able to find an answer? You can begin a live chat session with a Customer Happiness Specialist when we're available, otherwise you can leave a message that will open a support ticket.
➧ Submit a support ticket
Click Submit a request at the top of any page here in our Help Center. A Customer Happiness Specialist will follow up asap.
➧ Phone Support
Your friendly Customer Happiness team is available by phone! 877-856-2940 (Option 2)
>>Note: We answer the phones and reply to tickets from 9am-6pm Central Time. After hours and holidays you can leave a message and we’ll return your call or reply to your ticket asap.
➧ Workshop Webinars - Free, Focused SwimTopia Training
Workshop Webinars - Free, Focused SwimTopia Training
Attend or watch a pre-recorded version of our Workshop Webinars to dive deeper into specific topics like website style & content, online registration, volunteer coordination, or meet entries. Get an in-depth tutorial and have your questions answered in real-time.
➧ What's my browser?
To troubleshoot your issue, we may need to know the type and version of your OS (operating system) and web browser. This site will provide a summary of the details and also gives you a handy link which you can send to us along with your support request: http://www.whatsmybrowser.org/
➧ WePay Customer Support
➞ See the WePay Customer Support website. We also have a WePay FAQs Help Center article that may answer your questions.
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