Looking for help? There are many ways to receive SwimTopia support:
Covered in this Article:
- Explore our self-service Help Center
- Contextual help from within "Manage Team" on your SwimTopia site
- Submit a support ticket
- Phone Support
- Workshop Webinars - Free, Focused SwimTopia Training
- What's my browser?
- WePay Customer Support
➧ Explore our self-service Help Center
- Answers can likely be found within our detailed articles
- Support topics are organized into categories on the home page
- Type a subject into the search field at the top of any page in our Help Center
➧ Contextual help from within "Manage Team" on your SwimTopia site
- Click the "Help Center" link in the top right corner of any "Manage Team" page
- Click the yellow "Help" bubble in the lower right corner of any "Manage Team" page
➧ Submit a support ticket
- Click Submit a request at the top of any page here in our Help Center. A Customer Happiness Specialist will follow up asap.
➧ Phone Support
- Your friendly Customer Happiness team is available by phone! 877-856-2940 (Option 2)
>>Note: We answer the phones and reply to tickets from 9am-6pm Central Time. After hours and holidays you can leave a message and we’ll return your call or reply to your ticket asap.
➧ Workshop Webinars - Free, Focused SwimTopia Training
Attend or watch a pre-recorded version of our Workshop Webinars to dive deeper into specific topics like website style & content, online registration, volunteer coordination, or meet entries. Get an in-depth tutorial and have your questions answered in real-time.
➧ What's my browser?
To troubleshoot your issue, we may need to know the type and version of your OS (operating system) and web browser. This site will provide a summary of the details and also gives you a handy link which you can send to us along with your support request: http://www.whatsmybrowser.org/