This can occur for a variety of reasons, but here are the most common and how to rectify your situation.
>>Note: SwimTopia is not allowed to grant admin rights for our customers unless we determine there is no one else on the team with these rights, and the requester is confirmed as the team owner or part of the team. Please check with your team/board first.
Covered in this Article:
- Scenario 1: Your admin rights were revoked/removed
- Scenario 2. You lost access after updating your season
- Steps to Resolve
Scenario 1: Your admin rights were revoked/removed
Whether this was on purpose or accidental, the first step would be to reach out to your team.
Scenario 2: You lost access after updating your season
Most likely, you were assigned to a Role with full admin rights, but the Role is set to be "reassigned every season", and then you updated your season. You would no longer be assigned to that Role in the new season, which would cause you to lose admin access.
Even if you are unsure how the Role was set up, if you lost access to the administrative team management screens after updating your season, this is most likely your scenario.
Steps to Resolve
We suggest checking with anyone else that you know has Super Admin (aka. red badge admin) rights on your team/board and see if they can update your profile with the appropriate administrative permissions, or reassign you to the appropriate Role. If you are not aware of who to ask, you can submit a ticket to our SwimTopia Customer Happiness team explaining your situation and we will provide possible contacts you can reach out to for assistance.