The Meet Maestro Desktop Application is necessary when running Meet Maestro with an external timing system. You will access your meet through the desktop application to import times from your timing system.
➞ Click to download the Swimtopia Meet Desktop Application
Covered in this Article:
- Windows Desktop Application Installer Details
- System Requirements
- Login Permissions
- Product Updates
- Product Support
Windows Desktop Application Installer Details |
➞ Click to download the Swimtopia Meet Desktop Application (same link as above) |
|
Once you have purchased any timing system supported by Swimtopia Meet, we can integrate with this system via a downloadable Microsoft Windows Swimtopia Meet desktop application (link above). If you have a Mac with software that runs Windows, our Windows app can run on a Mac.
➞ See Swimtopia Meet Settings – Timing Setup & Scoreboards to set up your timing system. » Tip: When an update for the Swimtopia Meet Desktop application is available, an "Install Update" button will appear in the top bar to prompt installation. The application will relaunch when finished. ➞ See Swimtopia Meet Version History for details on updates. |
System Requirements |
For additional technical information on our Performance Tuning, Concurrent Data Entry, Access to Reports, and other Swimtopia Meet Settings, and Printing Tips ➞ See Swimtopia Meet Technical Details - System, Internet, Offline Support, Meet Access... |
Login Permissions |
|
For access to Swimtopia Meet, members can be assigned to a Role with Read or Manage Swim Meet Administrative Permissions (as seen in the screenshot below). » Note: Read-only swim meet access will limit the user to read-only mode. Alternatively, you can grant the Role to have "All Administrative Permissions" OR click the "Make Admin" button within the user’s profile, but only do this if the person can have full admin privileges. With either of these, they will be able to log in with their Swimtopia username and password.  ➞ See Role-Based Permissions article for more on this topic. » Tip: If there are issues with someone logging in, an admin should check that their role has the appropriate permissions. |
Product Updates |
|
We are continually making updates to Swimtopia Meet to meet the needs of our customer base. When an update for the Swimtopia Meet Desktop application is available, it will automatically be downloaded, and an Update Version button will appear in the top bar to prompt installation. Installation is quick, and the application will relaunch when finished. ➞ See our Swimtopia Meet Version History document for more details. |
Product Support |
➧ Meet Day Support |
|
We're here to help! If you need assistance before or during your meet, we want you to be able to reach us as quickly as possible. Click on the
|
➧ Timing System Issues |
|
In our experience working through issues with customers, we find most are caused by:
We provide quick access links to system-specific troubleshooting docs from the timing system bar in the run interface, so you can try to self-diagnose your issue prior to contacting us. We also provide support details for the timing system vendors in case you need to reach out to them. These guides are also available here ➞ Timing System Documentation
|
➧ Remote Troubleshooting |
|
We also provide a remote troubleshooting option to create a read-only replay of the steps you are taking when an issue occurs. Before reaching out to us, you can slide the bar to Enable Remote Support, and then retrace your steps to recreate the issue. We will be collecting this data to reference when you submit a support ticket or call. Our technical team can review the steps you take to recreate a problem, and they can view transaction and error logs behind the scenes. Here's how to find remote troubleshooting:
|
HAPPY SWIMMING! |
Comments
0 comments
Please sign in to leave a comment.