Meet Maestro - Windows Desktop Application Installer (Timing System Support)

The Meet Maestro Desktop Application is necessary when running Meet Maestro with an external timing system. You will access your meet through the desktop application for time entry. 

Covered in this Article:

• Windows Desktop Application Installer
• System Requirements​
• Login Permissions
• Product Updates
• Support Options and Remote Troubleshooting

Windows Desktop Application Installer

Once you have purchased any timing system supported by Meet Maestro, we can integrate with this system via a downloadable Microsoft Windows Meet Maestro desktop application.

(If you have a Mac with software that runs Windows, our Windows app can be run on a Mac. Feel free to submit a request for native Mac support, and we will add your vote for consideration.)

The installation may take several minutes. If you have previously installed Meet Maestro Desktop, close any currently running version before installing a new version.

Once installed, you’ll run the meet from the Meet Maestro Windows Desktop application, not your web browser.

➞ See Meet Maestro Settings – Timing Setup & Scoreboards to set up your timing system.

» Tip: When an update for the Meet Maestro Desktop application is available, it will be downloaded automatically, and an "Install Update" button will appear in the top bar to prompt installation. The application will relaunch when finished. ➞ See Meet Maestro Version History for details on updates.

System Requirements

• Meet Maestro Desktop Application Installer requires the 64 bit version of Windows 7 or newer. 
• RAM Recommendation: We suggest at least 4 GB RAM to ensure long reports etc display efficiently. Chromebooks are not a good fit since they usually only have 2 GB RAM, and cannot be used with Dolphin. If you need to use a Chromebook make sure to increase the RAM.

For additional technical information on our Performance Tuning, Concurrent Data Entry, Access to Reports and other Meet Maestro Settings, and Printing Tips ➞ See Meet Maestro Technical Details - System, Internet, Offline Support, Meet Access...

Login Permissions

For access to Meet Maestro, members can be assigned to a Role with Read or Manage Swim Meet Administrative Permissions (as seen in the screenshot below). 

» Note: Read-only swim meet access will limit the user to read-only mode.

Alternatively, you can grant the Role to have "All Administrative Permissions" OR click the "Make Admin" button within the user’s profile but only do this if the person can have full admin privileges. 

With either of these, they will be able to log in with their SwimTopia username and password. 

➞ See Role-Based Permissions article for more on this topic.

» Tip: If there are issues with someone logging in, an admin should check that their role has the appropriate permissions. 

Product Updates

We are continually making updates to Meet Maestro to meet the needs of our customer base.

When an update for the Meet Maestro Desktop application is available, it will automatically be downloaded and an Update Version button will appear in the top bar to prompt installation. Installation is quick and the application will relaunch when finished. 

➞ See our Meet Maestro Version History document for more details.

This can also be accessed from within the meet in Meet Maestro as seen below:

Support Options and Remote Troubleshooting

We're here to help! If you need assistance before or during your meet, we want you to be able to reach us as quickly as possible. Just click on the located at the top right and you can self-serve through our extensive topic-organized online Help Center, or contact us via phone as appropriate.

» Note: We also provide a link to check your browser version, which can come in handy when we're helping troubleshoot your issue. Providing this information upfront could help expedite your request for help.

➧ Remote Troubleshooting Support

We also provide a remote troubleshooting option to create a read-only replay of the steps you are taking when an issue occurs. Before reaching out to us, you can slide the bar to Enable Remote Support, and then retrace your steps to recreate the issue.

We will be collecting this data to reference when you submit a support ticket or call. Our technical team can review the steps you take to recreate a problem, and they can view transaction and error logs behind the scenes.

Here's how to find remote troubleshooting:

• Click on the "?" icon in the upper right corner of Meet Maestro
• Click on "Troubleshoot"
• Slide the toggle for "Enable Remote Support"
• Then recreate the problem and provide the "Session Id" to your ticket or provide when calling in.