• Swimtopia Meet Desktop Application Installer requires the 64-bit version of Windows 7 or newer. 
• RAM Recommendation: We suggest at least 4 GB of RAM to ensure long reports, etc display efficiently. Chromebooks are not a good fit since they usually only have 2 GB RAM and cannot be used with Dolphin. If you need to use a Chromebook, make sure to increase the RAM.

For additional technical information, ➞ see Swimtopia Meet Technical Details - System, Internet, Offline Support, Meet Access...

To access Swimtopia Meet, assign members to a Role with Read or Manage Meet Management Administrative Permissions (Read access limits the user to read-only mode).

As an alternative, you can grant the Role "All Administrative Permissions" OR click the "Make Admin" button within the user’s profile, but only do this if the person can have full admin privileges. 

With either of these, they will be able to log in with their Swimtopia username and password. ➞ See Role-Based Permissions article for more on this topic.

We are continually making updates to Swimtopia Meet to meet the needs of our customer base.

When an update for the Swimtopia Meet Desktop application is available, it will automatically be downloaded, and an Update Version button will appear in the top bar to prompt installation. Installation is quick, and the application will relaunch when finished. 

➞ See our Swimtopia Meet Version History document for more details.

We're here to help! If you need assistance before or during your meet, we want you to be able to reach us as quickly as possible. 

Click on the located at the top right, and you can self-serve through our extensive topic-organized online Help Center, submit a support request, or contact us via phone. 

In our experience working through issues with customers, we find most are caused by:

1. Meet# differences
2. File-based systems: directory mismatch - where the timing system files are saving to, and where Swimtopia Meet is pulling from to import
3. Cable issues: wrong port or type of cable (when a cable is needed)
4. A dead battery in the timing system throwing off the internal clock

These are good checks to start with that might solve your issue.

We provide quick access links to system-specific troubleshooting docs from the timing system bar in the run interface, so you can try to self-diagnose your issue prior to contacting us. We also provide support details for the timing system vendors in case you need to reach out to them. These guides are also available here ➞ Timing System Documentation

We also provide a remote troubleshooting option under the Help icon to create a read-only replay of the steps you are taking when an issue occurs. Before reaching out to us, slide the bar to Enable Remote Support, and retrace your steps to recreate the issue. Include the "Session Id" in your ticket or call.

In addition to this checklist, we have training options covering all of the functionality Swimtopia Meet has to offer to make your meet day a splashing success!

• Help Center ➞ See the Swimtopia Meet section
• ▶️ Training Videos - Meet Management with Swimtopia Meet
• ➞ View All Support Options