The Meet Maestro Desktop Application is necessary when running Meet Maestro with an external timing system. You will access your meet through the desktop application.
» Note: Windows is the only supported desktop version at this time. If you have a Mac with software that runs Windows, our Windows app can be run on a Mac. Feel free to submit a request for native Mac support, and we will add your vote for consideration.
Covered in this Article:
- Windows Desktop Application Installer
- Checking your Meet Maestro Version
- System Requirements
- Login Permissions
- Product Updates
- Support Options
Windows Desktop Application Installer
Download the latest version of Meet Maestro Desktop: https://swimtopia.com/downloads/maestro/latest
» Note: If you have previously installed Meet Maestro Desktop, please be sure to close any currently running version before installing a new version.
When the installer is running, you will see this screen. This graphic will not show any installation progress or status. As long as you see this window, the installer is working. The installation may take several minutes. When the installation is complete, the app will launch automatically.
Once installed, log in with your SwimTopia credentials. You should be able to navigate to any of your meets that have been Merged under Merge/Export in your SwimTopia team management interface. You will only see meets that have been Merged in this interface.
➞ See Meet Maestro Settings – Timing Setup & Scoreboards to set up your timing system.
» Tip: When an update for the Meet Maestro Desktop application is available, it will automatically be downloaded and an "Update Version" button will appear in the top bar to prompt installation. Installation is quick and the application will relaunch when finished. ➞ See Meet Maestro Version History for update information.
Checking your Meet Maestro Version
You can see the version in the lower-left corner in the settings section of the app.
- Meet Maestro Desktop Application Installer requires the 64 bit version of Windows 7 or newer.
- RAM Recommendation: We suggest at least 4 GB RAM to ensure long reports etc display efficiently. Chromebooks are not a good fit since they usually only have 2 GB RAM, and cannot be used with Dolphin. If you need to use a Chromebook make sure to increase the RAM.
For additional technical information on our Performance Tuning, Concurrent Data Entry, Access to Reports and other Meet Maestro Settings, and Printing Tips ➞ See Meet Maestro - Technical Info: System, Internet, Concurrent Entry, Offline Support, Meet Access...
For access to Meet Maestro, members can be assigned to a Role with Read or Manage Swim Meet Administrative Permissions (as seen in the screenshot below).
» Note: Read-only swim meet access will limit the user to read-only mode.
As an alternative, you can grant the Role to have "All Administrative Permissions" OR click the "Make Admin" button within the user’s profile but only do this if the person can have full admin privileges.
With either of these, they will be able to log in with their SwimTopia username and password.
➞ See Role-Based Permissions article for more on this topic.
» Tip: If there are issues with someone logging in, an admin should check that their role has the appropriate permissions.
We are continually making updates to Meet Maestro to meet the needs of our customer base.
When an update for the Meet Maestro Desktop application is available, it will automatically be downloaded and an Update Version button will appear in the top bar to prompt installation. Installation is quick and the application will relaunch when finished.
➞ See our Meet Maestro Version History document for more details.
This can also be accessed from within the meet in Meet Maestro as seen below:
We're here to help! If you need assistance before or during your meet, we want you to be able to reach us as quickly as possible. Just click on the located at the top right and you can self-serve through our extensive topic organized online Help Center, or contact us via phone as appropriate.
» Note: We also provide a link to check your browser version, which can come in handy when we're helping troubleshoot your issue. Providing this information upfront could help expedite your request for help.
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