» Note: We are currently in Beta (pre-release testing) for these systems, as well as Omega/Swiss Timing and Daktronics Omnisport 2000 console. ➞ See our Support Policy for Beta Timing Systems if you are interested in using these now.
If you plan to use the CTS System 5/6 or CTS Gen 7 Timing Consoles to run your meets using SwimTopia's Meet Maestro meet management system, you will need to complete the setup process first.
➞ See CTS System 5/6 or CTS Gen 7 Timing Consoles - Meet Maestro Setup for more details.
Covered in this Article:
CTS System 5/6 or CTS Gen 7 Timing System Bar
When "CTS System 5/6 or CTS Gen 7" is selected under Meet Maestro Settings (gear icon) > Timing Setup, an additional “CTS System 5/6" (or CTS Gen 7) timing system bar is displayed in the data entry interface. This bar indicates the current Race number (mapping the current event and heat to the corresponding CTS Console).
➧ Selected Meet Information
The selected meet will display in the timing console bar on the time entry interface as a reminder of what meet is being utilized. This can be changed by clicking on the gear icon if incorrect.
➧ Race Data
Maestro starts without knowledge of available race data for this meet in the CTS.
➧ Editing Timing Settings
» Note: The Event Sequence and other settings can be changed by pressing the gear icon in the timing system bar. You do not need to go back to the Timing Setup screen accessed during the initial setup process.
In addition to settings changes found under the timing bar gear icon, you will possibly find suggestions in the Troubleshoot section if we detect any issues.
Importing Times
Pressing Load Times (or F3) will read the available race data AND load times into the current event/heat if a race matches.
➧ Matching Race Event/Heat Found
Maestro will auto-detect any race data which matches the current event and heat. When it does it will save the most recent race.
➧ No Matching Race Event/Heat Found
Maestro will briefly (2 seconds) display this message if there is not race data for this event/heat yet.
Then the timing bar will return to this display:
At that point, the user can press load times to check the CTS for data again OR manually select a race from the dropdown
» Note: After they have manually selected a race from the dropdown, they must press Load Times to save those times into this heat.
At that point, the dropdown will now show an asterisk* next to the selected race indicating that Maestro is respecting their selection instead of using the auto-select mode.
➧ After Loading Times
After loading times, the Timer 1, Timer 2, Timer 3, and Result Time fields will all be disabled. Once loaded you are not allowed to manually manipulate the data imported from the CTS Console.
This ensures a clean history of the race data. If heat or lane corrections are required, use the Time Adjustment interface.
➧ Overriding Race Number Matching
Sometimes data gets stored in the wrong event/heat in the CTS Console and it is necessary to override the race number match. In that case, open the race matcher select menu. Choose a race other than 'Auto Select'.
➧ Duplicate Heat/Event Races
Sometimes the CTS Console will have more than one race for the same event/heat. In this case Maestro will import the most recent race.
Combining Heats in Meet Maestro
Currently, the way you can combine heats in Meet Maestro is by moving individual athletes/relays to non-overlapping lanes within each heat (e.g. heat 1 to lanes 1, 2, 3 and heat 2 to lanes 4, 5, 6), so that both heats can swim simultaneously, and score separately.
There would be one race in the timing software that includes times for all the combined heats. You will need to import the same race data file for each heat that was combined in Meet Maestro.
To do that, you will need to click to edit the Race Number field in the system timing bar to match the race number of the file saved by the CTS software. You'll end up with two different heats in Meet Maestro that both load the same Race Number from CTS.
Times from all lanes will be loaded into each of the combined heats -- you can either clear those times in the empty lanes, but that's not required (they'll be ignored).
Support and Trouble-shooting Guide
We're here to help! If you need assistance during your testing or during your meet, we want you to be able to reach us as quickly as possible.
➧ Colorado Time Systems Support
If you have questions specific to your CTS system or setup, please reference their support resources below. Meet Maestro seamlessly integrates with CTS to pull in times, but they are the experts at helping you configure your CTS System.
-
Product Support
- 1-800-287-0653 or 1-970-667-1000
- Email: support@coloradotime.com
- https://coloradotime.com/support/support-request
➧ SwimTopia Support
If you run into issues during setup or while testing that seem related to the connection between the timing system and Meet Maestro (or you're not sure), we have multiple options to assist:
- Reference our CTS System 5/6 and Gen 7 - Troubleshooting Guide article.
- Submit a Support Ticket
- Business Hours Phone Support: (M-F 9am-6pm CST): 877-856-2940 (Option 2)
- After Hours Phone Support: (Meet Day Urgent Only): 877-856-2940 (Option 6)
You can download logs under the settings on the timing system bar to provide in your support ticket.
Enable Remote Troubleshooting
We also provide a remote troubleshooting option to create a read-only replay of the steps you are taking when an issue occurs. Before reaching out to us, you can slide the bar to Enable Remote Support, and then retrace your steps to recreate the issue.
We will be collecting this data to reference when you submit a support ticket or call. Our technical team can review the steps you take to recreate a problem, and they can view transaction and error logs behind the scenes.
Here's how to find remote troubleshooting:
- Click on the "?" icon in the upper right corner of Meet Maestro
- Click on "Troubleshoot"
- Slide the toggle for "Enable Remote Support"
- Then recreate the problem and provide the "Session Id" to your ticket or provide when calling in.
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