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Meet Maestro - Windows Desktop Application Installer (Timing System Support)

Paige Hansen
  • Updated

The Meet Maestro Desktop Application is necessary when running Meet Maestro with an external timing system. You will access your meet through the desktop application for time entry. 

➞ Click to download the Meet Maestro Desktop Application

Covered in this Article:

Windows Desktop Application Installer Details

➞ Click to download the Meet Maestro Desktop Application (same link as above)

 

Once you have purchased any timing system supported by Meet Maestro, we can integrate with this system via a downloadable Microsoft Windows Meet Maestro desktop application (link above). If you have a Mac with software that runs Windows, our Windows app can run on a Mac.

maestro-installer-background.png

The installation may take several minutes. If you have previously installed Meet Maestro Desktop, close any currently running version before installing a new version.

Once installed, you’ll run the meet from the Meet Maestro Windows Desktop application, not your web browser.

➞ See Meet Maestro Settings – Timing Setup & Scoreboards to set up your timing system.

» Tip: When an update for the Meet Maestro Desktop application is available, an "Install Update" button will appear in the top bar to prompt installation. The application will relaunch when finished. ➞ See Meet Maestro Version History for details on updates.

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System Requirements

 
  • Meet Maestro Desktop Application Installer requires the 64 bit version of Windows 7 or newer. 
  • RAM Recommendation: We suggest at least 4 GB RAM to ensure long reports etc display efficiently. Chromebooks are not a good fit since they usually only have 2 GB RAM, and cannot be used with Dolphin. If you need to use a Chromebook make sure to increase the RAM.

For additional technical information on our Performance Tuning, Concurrent Data Entry, Access to Reports, and other Meet Maestro Settings, and Printing Tips ➞ See Meet Maestro Technical Details - System, Internet, Offline Support, Meet Access...

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Login Permissions

 

For access to Meet Maestro, members can be assigned to a Role with Read or Manage Swim Meet Administrative Permissions (as seen in the screenshot below). 

» Note: Read-only swim meet access will limit the user to read-only mode.

Alternatively, you can grant the Role to have "All Administrative Permissions" OR click the "Make Admin" button within the user’s profile, but only do this if the person can have full admin privileges. 

With either of these, they will be able to log in with their SwimTopia username and password. 

➞ See Role-Based Permissions article for more on this topic.

» Tip: If there are issues with someone logging in, an admin should check that their role has the appropriate permissions. 

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Product Updates

 

We are continually making updates to Meet Maestro to meet the needs of our customer base.

When an update for the Meet Maestro Desktop application is available, it will automatically be downloaded, and an Update Version button will appear in the top bar to prompt installation. Installation is quick, and the application will relaunch when finished. 

➞ See our Meet Maestro Version History document for more details.

This can also be accessed from within the meet in Meet Maestro, as seen below:

ABOUT_TAB.png

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PRODUCT SUPPORT

➧ Meet Day Support

We're here to help! If you need assistance before or during your meet, we want you to be able to reach us as quickly as possible.

Click on the mceclip0.png located at the top right, and you can self-serve through our extensive topic-organized online Help Center, submit a support request, or contact us via phone. 

SUPPORT_TAB-NEW7.2.25.png

 

➧ Timing System Issues

In our experience working through issues with customers, we find most are caused by:

  1. Meet# differences
  2. File-based systems: directory mis-match - where the timing system files are saving to, and where Meet Maestro is pulling from to import.
  3. Cable issues: wrong port or type of cable (when a cable is needed)
  4. A dead battery in the timing system throwing off the internal clock

We provide quick access links to system-specific troubleshooting docs from the timing system bar in the run interface, so you can try to self-diagnose your issue prior to contacting us. 

We also provide support details for the timing system vendors in case you need to reach out to them. These guides are also available here ➞ Timing System Documentation

 

➧ Remote Troubleshooting

We also provide a remote troubleshooting option to create a read-only replay of the steps you are taking when an issue occurs. Before reaching out to us, you can slide the bar to Enable Remote Support, and then retrace your steps to recreate the issue.

We will be collecting this data to reference when you submit a support ticket or call. Our technical team can review the steps you take to recreate a problem, and they can view transaction and error logs behind the scenes.

Here's how to find remote troubleshooting:

  • Click on the "?" icon in the upper right corner of Meet Maestro
  • Click on "Troubleshoot"
  • Slide the toggle for "Enable Remote Support"
  • Then recreate the problem and provide the "Session Id" to your ticket or provide when calling in.
REMOTE_TROUBLESHOOT_TAB-SESSION_ID-RECORDING2.png

HAPPY SWIMMING!

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