Support Policy for Beta Timing Systems – SwimTopia Help Center

SwimTopia proudly supports a wide range of timing system options to meet the diverse needs of our customers. New timing systems typically undergo a Beta phase to validate performance and stability before their official release.

By offering early access to Beta systems, we aim to meet customer needs while maintaining transparency about any potential limitations in functionality, documentation, or support. This Beta Policy outlines the expectations and guidelines for customers using any timing system with a Beta label in Meet Maestro's Timing Setup.

➧ Audience

This Beta Policy applies to all participating teams, meet officials, and volunteers using SwimTopia’s timing system during the Beta phase. SwimTopia’s meet management software, Meet Maestro, integrates with your timing system vendor seamlessly providing live results, data syncing, and timing verification.

By participating in the use of the timing system in Beta, users must acknowledge and agree to the guidelines outlined in this policy.

➧ Limitations & Risks

The system is in the Beta phase and may experience occasional data inconsistencies.
Official meet results should be verified with backup timing before submission.
Software updates and patches may be applied during the Beta phase, requiring periodic reconfiguration.
We strive to offer setup and user guides during the Beta phase; however, these materials may be incomplete or not yet available. Please refer to the Timing System Section of our Help Center for updates.

➧ User Responsibilities

Timing System Purchase: It is your responsibility to purchase the timing system from the vendor before proceeding with the integration setup between Meet Maestro and the timing system.
Timing System Setup: Refer to the user guides provided by your timing system vendor.
Meet Maestro Timing System Integration Setup: If integration documentation for your timing system with Meet Maestro is available in our Help Center, following the outlined setup instructions will help ensure accurate and reliable operation.
We strongly suggest setting up at least one test run before an actual live meet to avoid any unexpected results.

➧ Support Options

We're here to help! If you need assistance during your testing or during your meet, we want you to be able to reach us as quickly as possible.

Click on the located at the top right and you can self-serve through our extensive topic-organized online Help Center, submit a support request, or contact us via phone as appropriate.

➧ Troubleshooting

Refer to the Timing System Section of our Help Center for troubleshooting information specific to each timing system.

➞ Enable Remote Troubleshooting

We also provide a remote troubleshooting option under the Help icon to create a read-only replay of the steps you are taking when an issue occurs. Before reaching out to us, slide the bar to Enable Remote Support, and retrace your steps to recreate the issue. Include the "Session Id" in your ticket or call.

➧ Feedback and Enhancement Requests

We welcome insights on system usability, including interface and reporting tools. Submit feedback to help@swimtopia.com. This will create a support ticket we will store for future consideration. We will contact you to discuss details, as needed.