Completing a Team Registration form is required to create a team account unless you have been instructed otherwise by a team rep/administrator. If you are unsure and do not see an option to register on your team website (this is not Swimtopia.com), look for a contact page to find out how your team will manage registrations.
» Note: For team-specific questions (i.e. registration, merchandise, clinics, practice, meet info, etc), go to your team site to reach your team representatives.
Covered in this Article:
- Account Activation and Password Setup
- Log In to Your Team Website
- Update Login Email
- Password Reset
- Switch/Change Teams
- Account Activation or Password Reset Issues
Account Activation and Password Setup
The email you enter during registration becomes your team website account login. After you complete your team registration, you receive an account activation email, which contains a link to choose a new password to activate your team account. If your team admin manually created your account, you will still receive an activation email to set a password for login.
» Note: If you did not receive an activation email in your inbox, check your spam/junk folder and/or trash. You can also go to your team's login page and use the "Forgot your password?" link to generate an activation email.
Once your account is activated, you will be able to sign up for upcoming meets and events at your team's SwimTopia site.
➞ See the Account Activation or Password Reset Issues section below if needed.
Log In to Your Team Website
Logging in to your account on your team's website allows you to sign up for upcoming meets and events, access your "My Account" section to see an overview of parents/guardians and athletes' linked within your family, and view your job signups and time history for your athlete(s).
» Time-saving Tip: Returning families should log in before registering. Data entered the last time you registered will pre-populate, AND this helps avoid possibly mistyping emails and/or contact information which could cause confusion in the system requiring your team admin and SwimTopia's Customer Happiness Team to resolve.
Click the Login link at the top right of your team's home page to access your personal team account.
On the sign-in page, enter your login email and team website password (NOT your email account password unless you used the same password) and click the SIGN IN > button.
Update Login Email
SwimTopia usernames are based on emails, which are unique per user. It is possible to utilize the same login credentials across multiple SwimTopia sites (summer league, school, team transfers) for historical tracking, but you must register on each site using the exact same email, first/last name format in order for the accounts to be synched.
Due to the important ties an email has with processes in the database, updates after registration can only be made by your team admin at this time.
Password Reset
If you can't remember your password or have not yet created a password, you need to access the login screen on the team's website and click the Forgot your password? link.
You will be emailed a new Password Reset link which will allow you to choose a new password.
» Note: The password reset emails expire after 30 days. You will need to generate a new password reset email if beyond 30 days before you perform this step of actually resetting your password.
➧ Are you on the mobile app?
The SwimTopia mobile app is a companion app to your team's SwimTopia website, so use the same login credentials for the SwimTopia mobile app.
If you forget your password, you will need to reset this from your team website (click "Need login help?" on the app for instructions as needed):
➞ See Logging Into Your Mobile App Account
Switch/Change Teams
➧ Already registered on the new team
Each team has a URL address to log in to the website, but when using the SwimTopia mobile app, there is an option to select which team to view under the app settings (wavy lines in upper left).
➧ Not registered on the new team
You need to be affiliated/registered with each team directly, but you can use the same email/password as long as your first/last name format is the same. Do not use a different name format or nickname for your athletes, either, to avoid creating a duplicate record.
After you have completed your registration, you will receive an activation email for this team. The same password can be used on each site.
» Note: If you do not see an option to register on your team site, reach out to the team representatives (you should find a way to contact them on the website).
Account Activation or Password Reset Issues
If you are having issues activating your account or resetting your password, it's likely due to one of the following reasons:
① Email program is adding extra code to URL -- Try copying and pasting the full link provided in your email into your browser, and make sure it ends with /edit and nothing after that.
② The link will expire after 30 days -- If trying to activate your account, you can request a password reset link by clicking the Forgot your password? link on the login page of your team site.
③ Only one reset link is valid at a time -- if you’ve submitted more than one password reset request, use the last link that you received.
④ Your security settings could be interfering -- If the links are not active/clickable, check to make sure you don't have a security setting on your computer restricting these from working.
If you are still experiencing issues after confirming the steps above, you can submit a support request to receive technical assistance.
» Note: For team-specific questions (i.e., registration, merchandise, clinics, practice, meet info, etc), go to your team's SwimTopia site listed in your activation email to reach your team representatives.
For an overview of your "My Account" section, ➞ See our "My Account" Overview help center article.
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