Completing a Team Registration form is required to create a team account, unless you have been instructed otherwise by a team rep/administrator. If you are unsure and do not see an option to register on your team website (this is not Swimtopia.com), look for a contact page to find out how your team will manage registrations.
Covered in this Article:
- Account Activation and Setting Your Password
- Login to Your Team Website
- How do I Update My Login Email?
- Forgot your password?
- Experiencing Difficulties Activating Your Account or Resetting your Password?
Account Activation and Setting Your Password
The email you enter during registration becomes your team website account login. After you complete your team registration, you receive an account activation email, which contains a link to choose a new password to activate your team account. If your team admin manually created your account, you will still receive an activation email to set a password for login.
>>Note: If you did not receive an activation email in your inbox, check your spam/junk folder and/or trash before reporting this to your team admin.
Once your account is activated, you will be able to sign up for upcoming meets and events at your team's SwimTopia site.
➞ See the Experiencing Difficulties Activating Your Account or Resetting your Password? section below if needed.
Login to Your Team Website
Logging in to your account on your team's website allows you to sign up for upcoming meets and events, access your "My Account" section to see an overview of parents/guardians and athlete's linked within your family, and view your job signups and time history for your athlete(s).
>>Time-saving Tip: Returning families should log in before registering. Data entered the last time you registered will pre-populate, AND this helps avoid possibly mistyping emails and/or contact information which could cause confusion in the system requiring your team admin and SwimTopia's Customer Happiness Team to resolve.
Click the Login link at the top right of your team's home page to access your personal team account.
On the sign-in page, enter your login email and team website password (NOT your email account password unless you used the same password) and click the SIGN IN > button.
How do I Update My Login Email?
SwimTopia usernames are based on emails, which are unique per user. It is possible to utilize the same login credentials across multiple SwimTopia sites (summer league, school, team transfers) for historical tracking, but you must register on each site using the exact same email, first/last name format in order for the accounts to be synched. Due to the important ties an email has with processes in the database, updates after registration can only be made by your team admin at this time.
Forgot your password?
If you can't remember your password, or have not yet created a password, click the Forgot your password? link. You will be emailed a new Password Reset link which will allow you to choose a new password.
>>Note: The password reset emails expire after 30 days. You will need to generate a new password reset email if beyond 30 days before you perform this step of actually resetting your password.
Experiencing Difficulties Activating Your Account or Resetting your Password?
① Try copying and pasting the full link provided in your email into your browser and make sure it ends with /edit and nothing after that. Some email programs add extra coding to the URLs.
② The link will expire after 30 days. If trying to activate your account, you can request a password reset link by clicking the Forgot your password? link on the login page of your team site.
③ Only one password reset link is valid at a time -- if you’ve submitted more than one password reset request, use the last link that you received.
If you are still experiencing issues after confirming the steps above, you can submit a support request to recieve technical assistance.
>>Note: For team-specific questions (i.e. registration, merchandise, clinics, practice, meet info, etc), go to your team's SwimTopia site listed in your activation email to reach your team representatives.
For an overview of your "My Account" section ➞ See our "My Account" Overview help center article.