If you do not see notifications pop up on your device at all; you are only seeing a small indication of the alerts or notices at the top of your device (Android - see pic below); or finding them within your SwimTopia app under the bell icon, then you may need to check your Notification Settings for the SwimTopia mobile app to make sure you have configured notifications correctly.
» Note: Receiving Team Alerts does not require a Pro subscription, but upcoming swim reminders and live results do require an upgrade to the Pro version. See ➞ SwimTopia Mobile App - Overview & Parent Info for a complete listing of what is Free and what requires Pro.
Covered in this Article:
- iPhone Notification Settings to Check
- Android Notification Settings to Check
- Android Pie Version
- Android Versions Previous to Pie
iPhone Notification Settings to Check
To check your SwimTopia mobile app notification settings, go to your iPhone settings menu and take the steps below:
Android Notification Settings to Check
It's possible you need to increase the "Importance" notification setting on your phone and/or ensure your PhoneGap Push Plugin notification setting is not turned off.
It might depend on the phone and version of Android OS, but here is a general idea of where to look to ensure your app notification settings will allow alerts to display on your phone screen.
Android Pie Version
Checking your "Importance" Notification Setting
In the newest version of Android Pie, in order to change the "Importance" notification setting, you may need to first receive an alert notification.
Go to: Settings > Apps & Notifications > find the SwimTopia app in the list of all apps
If your screen looks like the example below, it is likely an alert has NOT been sent to your phone.
Once you have received a notification, you can then edit your settings using the steps below:
1. Go back into the app notifications -- now you'll see a new category called "Miscellaneous," which you need to click on:
2. Then you will see this screen, where you can choose which Behaviors you want, and can edit Advanced settings:
3. Tap on "Behavior" for these choices:
4. Next, press "Advanced" to see other settings:
Checking your PhoneGap PushPlugin Setting
Android Versions Previous to Pie
Go to: Settings > Apps & Notifications > find the SwimTopia app in the list of all apps
1.Tap on "App notifications"
2. Under Categories, tap on "Miscellaneous"
3. Tap on "Importance"
4. Select "Urgent" and you are done.
For more information on our mobile app:
Admin ➞ See our SwimTopia Mobile App - Overview & Admin Info Help Center article.
Parents ➞ See our SwimTopia Mobile App - Overview & Parent Info Help Center article.
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