Are you a new Site Admin this season? We're here to help make this transition into your new role as simple as we can! Below you will find links to tutorial videos and articles in our robust Help Center that can help bring you up to speed. You'll go from novice to pro in no time!
In a perfect world, your team's outgoing Site Admin would have provided a transfer of knowledge to you, but we know that is not always the case, so our Customer Happiness Team is available to assist you through this process.
Covered in this Article:
- Billing Support
- Product Support Options
- Website Design Inspiration
- Recommended Video Tutorials and Webinar Training
- Existing Team Site - New Season Setup Guides
- New Team Site - Quick Start Guides
➧ Billing Questions
If you have any billing questions regarding your SwimTopia or Team Topia (non-swim) subscription, feel free to reach out to our billing team. See ➞ our Billing Support & Policies article for details.
➧ Billing Contact Updates
SwimTopia sends renewal reminders to the email listed as your Billing Contact, so it's imperative that this remain up-to-date to avoid any disruption in service.
This is found in your admin console (Manage Team from your Welcome menu) under Settings > Billing Contact.
Product Support Options
We know most teams are managed by volunteers who are passionate about taking on the work to ensure families can enjoy their swim season. Our Customer Happiness Team is staffed with the same volunteers who have been Site Admin for our own teams. We understand how to help new team administrators focus on the important work first, but also have fun with the creative side of designing your team website.
We also know as volunteers, much of the work is done as you have time before and after your paying jobs or family responsibilities, so we have many options available to support our customers based on your needs, including video tutorials mentioned below.
See ➞ our Support Options article for details.
Website Design Inspiration
New volunteers bring new ideas! If you are looking to refresh the look and feel of your team website, and would like to know how other customers are using the great snippet options available, check out some examples to gain inspiration.
➧ Example Team Sites - Check out how other teams have set up their websites.
➧ Example League Sites - Check out how other leagues have set up their websites.
Recommended Video Tutorials and Webinar Training
➧ Check out our pre-recorded videos to learn at your own pace:
- ▶️ Video Guide - Topic-Focused Training (categorized list of all videos)
- ▶️ Training Videos - Getting Started with SwimTopia (a great start for a new team admin)
- ▶️ Training Videos - League Management Overview and League Features (for new league site admin)
➧ Webinar Training - Live and Recorded Options
- Live Webinar Options: Get an in-depth tutorial, work alongside us, and have your questions answered in real-time. Keep an eye on our webinar page each season to register for any of the workshops provided.
- Recorded Webinar Options: If you cannot make any of the live webinars, we also provide video links to our past workshops in our ▶️ Video Guide - Topic-Focused Training article.
Existing Team Site - New Season Setup Guides
Most likely, your team already has a SwimTopia or Team Topia (non-swim) team website, and you are taking over at a time when you're transitioning to a new season.
With a little bit of housekeeping, your SwimTopia website will be ready for your new season to start! We have put together a list of steps in detail and in checklist form, to walk you through what is needed to get your team site ready for your new season.
➧ For Swim Team Admin
➧ For League Admin
➧ For Other Sports Team Admin: Coming Soon
New Team Site - Quick Start Guides
If your team is new and you are setting up your site for the first time, the person who signed up for your site should have received a welcome email that would be beneficial to share with you.
Our Quick Start Guides and checklist links provided in your welcome email will get you started on the right track:
➧ For Swim Team Admin
➧ For League Admin
➧ For Other Sports Team Admin
If you have ideas for quick links to information that would be helpful to you as you are getting up to speed, feel free to let us know. We are happy to continue updating this guide to help you ease into this new role with your team.
Article is closed for comments.