Covered in this Article:

➧ Mobile App Access

• Download the Swimtopia Mobile App
• Log in to Your Mobile App Account

➧ Pro Subscription and Guest Login

• Pro Subscription Details
• "Family Share" Support
• How to Subscribe to Pro
• Guest Login - Pro Upgrade

➧ Managing your Pro Subscription

• Access Your Subscription from Your Swimtopia App
• Apple/iPhone (iOS) Users: Manage Your Pro Subscription
• Google/Android Users: Manage Your Pro Subscription

Mobile App Access

Download the Swimtopia Mobile App

The Swimtopia mobile app is available in the Apple App Store and Google Play Store.

➧ Mobile System Requirements:

• iOS 11 or higher (family share is supported)
• Android 8 or higher

Log in to Your Mobile App Account

The Swimtopia mobile app is a companion app to your team's Swimtopia website.

• If you have activated your account from your team site - use the same email/pw to log in on the Swimtopia mobile app.
• If you have not activated your account or forgot the password - use the 'Forgot my password' link from your team website (click "Need login help?" on the app login screen for instructions as needed)

➞ See Swimtopia Mobile App - Overview & Parent Info for more details.

Pro Subscription and Guest Login

Pro Subscription Details

All subscription activity for the Swimtopia Mobile App is done through either the Apple App Store or Google Play Store. Your Swimtopia email address does not need to match your Apple/Google Store account's email address.

• Try Pro for FREE for 7 days ➞ Swimtopia Mobile App Pricing
• The free trial is a one-time offer, even if canceled before the 7 days. 
• The fee for the first subscription period will be charged to your Apple App Store or Google Play account at the end of the 7-day free trial.
• Any unused portion of a free trial period will be forfeited if you purchase a subscription during that time.
• The subscription fee will be based on the monthly or annual selection.
• Subscriptions will automatically renew unless canceled within 24 hours before the end of the current period. (This is an app store policy. See links below to contest with your app store directly. Please do not submit a support ticket to Swimtopia, as we cannot help with this process.)

➞ See our Terms of Service: https://www.swimtopia.com/terms-of-service/

➞ See our Privacy Policy: https://www.swimtopia.com/privacy/

"Family Share" Support

➧ Apple App Store

• The Apple App Store supports "family share" for the Swimtopia mobile app.

➧ Google Play Store

• The app is not supported by Google's Family Library based on their requirements as stated here.
• Specifically, the bullet that states, "You can't share in-app purchases and apps downloaded at no charge with your family members."
• Our app is downloaded for free, so upgrading to Pro is an in-app purchase.
• There is an option at the bottom of the article above to contact Google or post to their help community if you would like to discuss this further with them.

➞ Why can't an Android subscription be shared by an iPhone user (and vice versa)

While Swimtopia manages your team and family data, the Pro subscriptions are not processed or owned by Swimtopia. Instead, they are handled entirely through the in-app purchase systems of the Google Play Store and the Apple App Store. Because of this, we have to abide by the strict ecosystem rules set by Apple and Google:

Cross-Platform Restraints: Apple and Google run completely independent marketplaces. There is currently no mechanism provided by either company that allows a subscription bought via Google Play (on an Android device) to be recognized or validated by the Apple App Store (on an iOS device).

Google Play Family Library Limitations: Google explicitly excludes in-app purchases from being shared via their Google Play Family Library. Because Swimtopia is a free app to download with an optional Pro upgrade inside it, Google prevents that subscription from being shared with other accounts, even within the same ecosystem.

Apple Family Sharing: Apple does allow Family Sharing for in-app purchases, but this unfortunately only works if both family members are using iOS devices configured under the same Apple Family.

Because the app stores hold the keys to the subscription licenses, our system simply doesn't have the authority to bypass their storefronts and unlock Pro features across opposing platforms.

How to Subscribe to Pro

➧ Never trialed Swimtopia Pro

You should see a "Try Pro for Free" button at the top of most screens (i.e., the Family Overview, the Meet Overview for any current or past meet, and Settings (wavy lines on top left). Click that button and follow the prompts to subscribe.

You can manage your subscriptions and turn off auto-renewal in your Apple or Google Play Store Account Settings after purchase. 

➧ You HAVE trialed Swimtopia Pro before or canceled your subscription

You can manage your renewal through the App Store or Google Play directly (click on your profile pic in the store to get there), or within your Subscriptions under your phone Settings (steps below). Users can manage their subscriptions and turn off auto-renewal in their subscriptions after purchase. 

➧ You don't see an option to renew

If you click the "Try Pro for Free" button, you will be taken to your app store screen to confirm the monthly or annual charge. As stated, the trial is a one-time use offering, even if you see that option advertised.

Guest Login - Pro Upgrade

If you upgrade to Pro while accessing as a guest, and then log out and access as a guest again, or log into your registered team account, the Pro subscription should be retained, as this is tied to your phone.

If you are seeing the Pro banner below, the app does not recognize a subscription.

Click on the blue Pro banner:

The system should automatically activate the subscription again on your phone, but if you see the screen below, click "Restore Subscription" to initiate the connection.

If this does not restore your subscription, log out of the app and back into your account, and/or uninstall and reinstall the app. 

If that doesn't work, please submit a support ticket from your settings screen and attach a screenshot of your app setting screen (under the wavy lines). For example:

You can also enable remote troubleshooting in your settings and retrace your steps -- that will create a transaction log that our technical team can review. Slide the tab to the right, and send us the ID number.

➞ Learn more about our Guest Login Option.

Managing your Pro Subscription

Access Your Subscriptions from Your Swimtopia App

The Swimtopia Customer Happiness Team is unable to renew, cancel, or issue refunds for a Pro subscription. App subscriptions are managed directly through the App Store or the Google Play Store. We provide a quick link to your app subscription management tool from the Settings (wavy lines) in your app, or you can go directly to the App Store or Google Play Store. 

Apple/iPhone (iOS) Users: Manage Your Pro Subscription

App subscriptions are managed directly through the App Store. We provide a quick link to your app subscription management tool from the app settings (shown above), or you can go directly to the App Store. (The Swimtopia Customer Happiness Team is unable to renew, cancel, or issue refunds for a Pro subscription.)

The information below can also be found in more detail here: https://support.apple.com/en-us/HT202039

» Note: Uninstalling or deleting the app DOES NOT cancel your subscription. Just like unplugging your TV from your cable box does not cancel your cable service. 

➧ Renew or Cancel Your Swimtopia App Subscription

➞ From your Apple device:

1. Launch the Settings app
2. Tap on your name at the top
3. Tap on Subscriptions
4. Tap on the Swimtopia app
5. Pick the option you want to renew or cancel (If there is no cancel button or you see an expiration message in red text, the subscription is already canceled.)

➞ From your Mac computer:

1. Open the App Store app.
2. Click your name. If you can't find your name, click Sign In.
3. Click Account Settings.
4. Scroll to Subscriptions, then click Manage.
5. Click the Swimtopia app subscription.
6. Click to renew or cancel subscription. If there is no cancel button or you see an expiration message in red text, the subscription is already canceled.

➧ I don't see my Swimtopia mobile app subscription listed

• Search your email for the words "receipt from Apple" or "invoice from Apple".
• On the receipt for the subscription, check which Apple Account was used.
• If a family member's Apple Account appears on the receipt, Ask the family member whose Apple Account appears on the receipt to use the steps in this article to cancel the subscription. You can’t cancel a family member's subscription.
• If another Apple Account that you use appears on the receipt, sign in to the Apple Account that appears on the receipt and use the steps in this article to cancel the subscription.
• If you can't find a receipt from Apple for the subscription - If you can't find a receipt from Apple, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription.

➧ Request a refund for an Apple App Store subscription

Refund requests must go through Apple - https://support.apple.com/en-us/HT204084

➧ Update your payment method

Swimtopia does not store payment information. You will need to update the payment method for your App Store based on their instructions - https://support.apple.com/en-us/HT201266