Adding Athletes to a Pre-Existing Registration
I have a parent who registered one swimmer. After the first practice, the younger brother wanted to join too. How do I add the second swimmer? It gets a little complicated because our registration discounts the second and third swimmers.
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Hi there,
Very sorry for the extremely late reply! We did not mean to ignore your question, and this does come up a lot, so I'm happy to provide options for you and other teams that could benefit.
At this time, registration for the team is designed to be a one-time action each season, so the family cannot access the form after submission to make updates.
If your team offers a multi-athlete/sibling discount, this feature is based on athletes being registered together. If you want to provide this discount to your family, we have a few options to choose from based on how you would like to manage your payment reporting:
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If the parent HAS NOT registered the additional athlete
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Option A: Create a discount code equal to the sibling discount
When the parent goes through the registration process using the existing form, they can enter the discount code to get the sibling rate. - Discount Codes
Option B: Create a private registration form to register the additional athlete
You can copy the original registration form, call it "Sibling Addition" (for example), make it Private, change the fee to reflect the sibling discount, and send the link to the family.
Option C: Reject the registration and have the family register all athletes together
Your records will show an accurate payment, and the sibling discount will apply, but you need to issue a refund for the rejected payment. Processing fees cannot be refunded, so the team either eats this fee, or does a partial refund so the family pays - Stripe Refunds
If you don't want to initiate a refund, you can create a discount code on the Payment page of your registration form equal to the amount they paid on the initial registration, and provide this code to them to use when re-registering all athletes together.
Option D: Manually add the athlete to the form
They cannot be recharged for the new total online, so the parent would have to write a check for the difference. The Order Amount column is going to be higher than the Amount Paid, so external bookkeeping may be required if you want precise records. Go to Registration > Click on Registrant# > View/Edit > Edit Athlete > Add the Athlete > Save Changes
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If the parent HAS registered the additional athlete on a new form
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Option A: Provide a partial refund for the sibling discount
A direct link to the payment record is provided from the submitted form - Stripe Refunds.
Option B: Reject the second registration, and manually add the athlete on the first registration.
They cannot be recharged for the new total, so the parent would have to write a check for the difference. The Order Amount column is going to be higher than the Amount Paid, so external bookkeeping may be required if you want precise records.
Option C: Reject both registrations
If you really want all athletes on one form, you would reject both forms and refund the family so they can re-register all athletes together.As mentioned earlier, processing fees cannot be refunded, so the team either eats this fee, or does a partial refund so the family pays - Stripe Refunds Go to Registration > Click on Registrant# > Find Form > Reject
We hope to improve this process in the future. In the meantime, we suggest adding info on your registration description and in your communication emails, to tell parents to try to register all kids at once, or they will need to contact you if they want to get the sibling discount when adding athletes.
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