SwimTopia is absolutely committed to helping our teams who may be facing season cancellation and have two options for you to consider:
1) To keep your website active, we are offering to drop all teams with cancelled seasons down to our lowest priced renewal option (the Team 50 Plan) for the 2020 season which brings your renewal down to $199. This will enable your team to continue to access all features of your website including your communications tools to allow you to stay in touch with your families regarding any updates for this season while also preparing for a return in 2021. The difference in cost will be applied as a credit on your account to use toward next season's renewal.
2) If you prefer to deactivate your website entirely, we can issue you a pro-rated refund on what you already paid. Please know that when we deactivate your site, all data remains intact. You can reactivate your site at any time by sending an email to firstname.lastname@example.org
and requesting a renewal invoice. Once your renewal is paid, your website would be reactivated immediately.
If you've accepted registrations for this season and would like to issue refunds to your families, there are some considerations to know about WePay refunds. ➞ See our Help Center article about WePay Refunds & Your Registrations (COVID-19).
If your team is part of a swim league that subscribes to SwimTopia through a league-wide billing program, the pricing is different. If you have any questions, league admins should contact us at email@example.com.