If you can extract the data, we can import team rosters and time history files from your existing Team Manager database into your SwimTopia website.
If you don’t have access to this information, don’t worry. It’s not important or even that valuable to have last season’s parent and athlete information without the time history. The SwimTopia Registration process will collect all the personal data for you.
» Note: If you are coming from being a Team Unify customer ➞ See our instructions about how to Import Team Roster & Time History (TeamUnify). Or you can use our Excel spreadsheet format if you would prefer ➞ See Import Team Roster (Excel spreadsheet).
Covered in this Article:
- Team Roster & Time History Export from Team Manager
- Upload the File and Notify Us
- Viewing Imported Data & Exporting Roster
- What's Next...How do Parents Log In?
- Need Help?
Team Roster & Time History Export from Team Manager
» Note: Make sure you are exporting from Team Manager to obtain your full team history and roster. Meet Manager is focused on a single meet and therefore, not a good source for a complete team roster. If your team does not have a current Hy-Tek Team Manager database, please contact us for additional assistance to get your time history loaded into SwimTopia.
» Important Note: Historical data should be in .mdb format. If you are wanting to import a current team roster, we can import in .mdb format IF you mark the athletes in Team Manager as 'Active', or you can use our Excel spreadsheet format ➞ See Import Team Roster (Excel spreadsheet).
Upload the File and Notify Us
Our support site (ZenDesk) limits attachments to tickets at 1MB. Instead of attaching your Team Manager roster export, or any other large files to a support ticket, please upload them to your site as follows:
- Go to Settings > Uploaded Files
- Click Add File and choose the export file you just created on your local hard drive
- Click Save
- Submit a support request to notify us that there is a file waiting that needs importing (these files are not automatically imported). Please let us know your team name AND if this is a past roster (historical) or if it's a current roster (active in this current season).
» Tip: The Uploaded Files location is a good place to upload and store any other files that you need to reference from your website (if you have a website through your SwimTopia subscription). Once you have uploaded the file, right-click on the file name and copy the link to your clipboard, and use the link in any text areas to create a link so that your users can download the file.
➧ Turnaround Time
Turnaround time for uploading new team roster files is usually 24 business hours M-F, unless there are issues to be resolved. (business hours are from 9AM-6PM CST)
Viewing Imported Data & Exporting Roster
If your data is already imported ➞ See our tutorial on Viewing your Team Roster and History.
To export your roster ➞ See our Exporting Athlete/Team Roster Report article.
What's Next...How do Parents Log In?
➧ Create your registration form and notify your parentsYour parents create their accounts thru the registration process. Regardless of whether you imported a past or current season roster, we suggest that you create a registration form and invite your parents to register so they can activate their accounts by setting a password. This can be a simple form for collecting contact information or you can use all sections of the form as needed. Each season they register to be affiliated with the current season, but they don’t have to activate their accounts more than once.
» Note: Even though the information is imported, parents will need to fill out the registration form completely the first time. Our registration auto-fill is based on the last known registration form, so it will take over each season after this one (as long as they log in before registering).
When you open this form a Register Now button will display automatically on your website for your members. You would then send an email out through the Communications tab to invite your members to register (if emails were imported).
When parents complete the registration form, they'll enter their information and their athletes. Under the covers, our system will sync up the names so that duplicate records are not created as long as they have entered the same information that was imported.
➧ Check for duplicate accounts
If our system doesn't see an exact match when parents register, there may be duplicates created:
- Parents: we're looking at first name, last name, email address (and gender if that exists)
- Athletes: we're looking at first name, last name (and birthdate/competition category if exists)
For example, if an old record is listed as Joseph Smith and the new registration says Joe Smith, our system would not see a match.
To check for duplicates, there are two options:
- Go to Settings > Data Maintenance Tools > De-Duplicate Athletes
If our system sees some possible duplicate swimmers, you'll see two choices and will have the opportunity to merge them.
- If the differences are too great, they might not show up on the De-duplicate Athletes tool. You can compare the "Non-returning Athlete" report and the "Rookie Athletes" report (under Reports). If the same swimmer shows up on both reports, that means there's a duplicate. Submit a ticket with the names and we will perform the merge for you.
» Tip: After registration is closed, we recommend you go to the De-duplicate Athletes tool first, then run the two reports after that, and let us know if there are any duplicates we can help you with - Submit a support ticket
➞ Creating a New Registration Form
➞ Communications: Emails and Alerts
➞ Removing Duplicate Swimmers
➧ Don't want your parents to register?
If you imported a current season roster with emails and prefer not to have your parents submit another registration form, you can send them to the login page to use the "Forgot your password?" option, which generates the same type of email to activate their account.
If you did not import emails but you have them, you can manually add these email addresses on their profile under People. Our system sends an activation email to the parent with instructions on how to activate their account.
» Note: You may occasionally receive an error that an email is already taken. This means that the user has used this email on a separate team. Just reply here or submit a new ticket with those names and we can merge the records for you.
If you have any questions about this format or the roster import process, here are our SwimTopia Support Options for assistance.