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How to Manage Your Pro Subscription

Paige Hansen
  • Updated

Of course we would love for you to remain a life-long SwimTopia Mobile Pro user, but we know there are breaks within your seasons or a time when all great things must come to an end. 

The SwimTopia Customer Happiness Team is unable to cancel a Pro subscription or issue any refunds. All cancellations and refund requests must go through either the App Store or the Google Play Store. We provide a quick link to your app subscription management tool, or you can go directly to the App Store or Google Play Store. 

>>Note: The free trial is a one time offer, so if you try it and then cancel (even if before the 7 days), you cannot get a second trial period, sorry.

Covered in this Article: 

Downloading the SwimTopia Mobile App

The SwimTopia mobile app is available in the Apple App Store and Google Play Store.

Download on the App Store  Get it on Google Play

➧ Mobile System Requirements:

  • iOS 11 or higher
  • Android 8 or higher

Logging Into Your Mobile App Account

The SwimTopia mobile app is a companion app to your team's SwimTopia website. If you and your members have a login to your team's website, you'll all use the same login credentials for the SwimTopia mobile app ➞ See SwimTopia Mobile App - Overview & Parent Info for more details.

 

Pro Subscription Details

  • Parents can try Pro for FREE for 7 days, then upgrade to Pro for $2.49/mo or $9.99/yr
  • When parents upgrade to a Pro subscription, the fee for the first subscription period will be charged to their iTunes account at the end of the 7-day free trial.
  • Subscriptions will automatically renew unless canceled within 24-hours before the end of the current period.
  • Any unused portion of a free trial period will be forfeited if parents purchase a subscription.
  • The free trial is a one time offer, so if parents try it and then cancel (even if before the 7 days), they cannot get a second trial period, sorry.

➞ See our Terms of Service: https://www.swimtopia.com/terms-of-service/

➞ See our Privacy Policy: https://www.swimtopia.com/privacy/

 

How to Subscribe to Pro

Users can manage their subscription and turn off auto-renewal in their iTunes Account Settings after purchase. For more information on subscribing to Pro ➞ See our Help Center article SwimTopia Mobile Pro: How to Subscribe or Renew your Subscription

 

Managing Your Subscription from Within Your App

Regardless of using an iPhone or Android device, you can manage your app subscriptions from within the Settings area of your SwimTopia Mobile app as seen below:

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Canceling a Pro subscription from the App Store

If users wish to cancel the Pro subscription, this is done through the app store subscription tool, not within the app itself. 

How to cancel an App Store or News+ subscription on iPhone or iPad:
 
  1. Access your Settings
  2. Tap on your name at the top
  3. Tap on Subscriptions
  4. Tap on the SwimTopia app
  5. Tap to Cancel Free Trial or Subscription

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>>Important Note: Deleting the app DOES NOT cancel your subscription. Just like unplugging your TV from your cable box does not cancel your cable service. Canceling your Pro subscription is between you and the Apple Store. 

For detailed instructions, see this Apple help article: 
https://support.apple.com/en-us/HT202039
 
To request a refund, see this Apple help article: 
https://support.apple.com/en-us/HT204084
 

Canceling a Pro subscription from the Google Play Store

If users wish to cancel the Pro subscription, this is done through the app store subscription tool, not within the app itself. 

How to cancel an Google Play Store subscription:

  1. On your Android phone or tablet, open the Google Play Store Google Play.
  2. Check if you’re signed in to the correct Google Account.
  3. Tap Menu Menuand then Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.

>>Important Note: Deleting the app DOES NOT cancel your subscription. Just like unplugging your TV from your cable box does not cancel your cable service. Canceling your Pro subscription is between you and the Google Play Store. 

If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

For detailed instructions, see this Google help article: 
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

To request a refund, see this Google help article: 
https://support.google.com/googleplay/answer/2479637?hl=en

 

There are still plenty of free features that make the app very useful for parents even when not using our Meet Maestro application. Especially the Live Event/Heat bar to keep you informed of when your athlete is about to swim (if your team has a volunteer updating it), and the Alert Notification feature so your team can quickly notify you on your phone when there are weather cancellations or other important information. You can also sign up for events and keep track of your athlete's time history after results are posted. This is also documented in our help article in case you are interested: SwimTopia Mobile App - Overview & Parent Info

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