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How to Cancel a Pro Subscription

Lorin Rivers
  • Updated

The SwimTopia Customer Happiness Team is unable to cancel a Pro subscription or issue any refunds.  All cancellations and refund requests must go through either the App Store or the Google Play Store.

Canceling a Pro subscription from the App Store

How to cancel an App Store or News+ subscription on iPhone or iPad
  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap the Subscription you want to cancel.
For detailed instructions, see this Apple help article: 
https://support.apple.com/en-us/HT202039
 
To request a refund, see this Apple help article: 
https://support.apple.com/en-us/HT204084
 
 

Canceling a Pro subscription from the Google Play Store

Uninstalling the app will not cancel your subscription.

  1. On your Android phone or tablet, open the Google Play Store Google Play.
  2. Check if you’re signed in to the correct Google Account.
  3. Tap Menu Menuand then Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.

If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

For detailed instructions, see this Google help article: 
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

To request a refund, see this Google help article: 
https://support.google.com/googleplay/answer/2479637?hl=en

 

There are still plenty of free features that make the app very useful for parents even when not using our Meet Maestro application. Especially the Live Event/Heat bar to keep you informed of when your athlete is about to swim (if your team has a volunteer updating it), and Alert Notification feature so your team can quickly notify you on your phone when there are weather cancellations or other important information. You can also keep track of your athlete's time history after results are posted. This is also documented in our help article in case you are interested: SwimTopia's Mobile App - Parent Information

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