Back for another season? Want to catch up on all the latest and greatest changes since you've been gone? You've come to the right place! This document provides links to information on the major updates to SwimTopia, Meet Maestro and our Mobile App. For more details, we recommend searching the SwimTopia Help Center using keywords of interest.
If you do not find what you are looking for, feel free to contact our Customer Happiness Team.
>>Note: for release details specific to our meet management product, Meet Maestro ➞ See our Meet Maestro Version History article.
Covered in this Article:
- New Features - Posted to Swimtopia.com
- "What's New" - From Within Your Manage Team Console
- Timeline of New Releases (reverse chronological order)
New Features - Posted to Swimtopia.com
We're continually adding new features and product enhancements to all of our products. ➞ Check out our latest feature updates from our Marketing team...
"What's New" - From Within Your Manage Team Console
Have you ever wondered what recent changes have been made to SwimTopia? Whether catching up at the beginning of a new season or staying up-to-date during the season, the What's New announcement feature will help keep you informed of any major updates or announcements.
The What's New announcement feature is available in the administrator-only "Manage Team" area. When we add a major new feature or make an important announcement, a red notification bubble is displayed in the top right corner of the manage team page.
If the What's New page has not previously been visited, a small red dot will indicate the presence of unread items. After the first visit, the count of unread items published since the previous visit will be shown.
Clicking on the What's New link will direct you to the list of announcements. Any previously unread items will be highlighted.
Timeline of New Releases (reverse chronological order)
11/09/2022 - NEW! Scheduled Breaks in Meet Maestro!
By popular demand, we're thrilled to announce that you can now add scheduled breaks in Meet Maestro. Use our scheduled break feature whenever the meet action will be paused, including:
- Halftime
- Volunteer shift change
- Coaches relays
- Weather delay
Estimated start times will be up-to-date on your heat sheets, timeline, and mobile app. Learn more about this new feature here: Scheduled Breaks
08/23/2022 - Updates to the Stripe Services Agreement
Stripe is updating the Stripe Services Agreement and related terms. You can read the entire Stripe Services Agreement here. The updates to the Stripe Services Agreement will take effect on October 1, 2022. No action is needed from you, but by continuing to use Stripe’s services on or after October 1, 2022, you are agreeing to the updated Stripe Services Agreement.
08/11/2022 - SwimTopia to Provide SWIMS 3.0 Integration
SwimTopia has been working with USA Swimming throughout the summer, preparing for the upcoming launch of SWIMS 3.0.
If you are a USA Swimming club, you will be able to connect your SwimTopia account to USA Swimming as soon as USA Swimming launches the new SWIMS 3.0 database. With this connection, you'll be able to sync your roster to the USA Swimming membership database.
The first step will be to visit your Club Portal and select SwimTopia as your Team Management Vendor. See how-to video: Activating a Team Management Vendor.
Be sure to read our Complete Overview - SwimTopia and USA Swimming Teams (SWIMS 3.0)
08/02/2022 - Announcing New Competition Category Terminology
SwimTopia has updated the terminology used in our products from “Gender” to “Competition Category.” This change to our products is in line with policies adopted by USA Swimming and FINA. The name of the field is now “Competition Category” rather than “Gender,” to define “Male” and “Female” for the purposes of competitive classification (and not as an indication of an individual’s gender identity). Lean more here: Announcing New Competition Category Terminology
06/10/2022 - Online Payment No Longer Available for RSVP Fees
In non-meet calendar events, we no longer offer the ability to collect fees with RSVPs. We've received customer feedback that this feature did not meet the level of quality we strive to provide to our customers. We apologize for the inconvenience this may cause.
You can create the event fee as a merchandise item on your team site ➞ See Merchandise and Setting up the Online Store. Learn more here about: Charging a Fee for your Event
06/07/2022 - Non-Scoring Lanes & Heats Marked in Meet Maestro
We've added EXH tags in Meet Maestro to provide better visibility to athletes who are not eligible to score and/or place.
For teams who have designated scoring heats and designated scoring lanes, you can immediately see which lanes and heats are non-scoring, as soon as you merge your meet.
Learn more here: Non-Scoring/Exhibition(EXH)Designations
06/07/2022 - New Enhancements: Meet Maestro Reports
Due to popular demand, we've just released several enhancements to our Meet Maestro reports:
- Add ‘show empty lanes’ option to the Heat Sheets report. This will include empty lanes in the Heat Sheet report, which some teams find helpful in the ready bench.
- Add a heat filter for the Place Judge Form. This will allow teams with designated scoring heats to print Place Judge Forms for only the scoring heat.
- Add a competition category filter to the Timer Sheets report, which enables printing timer sheets on colored paper based on competition category.
These choices will be available in "Options" for each report. Learn more here.
05/30/2022 - Seeding and Scoring an Odd-Laned Pool
Are you the home team in a 5-lane pool? Trying to designate whether Lane 1 or Lane 5 is the non-scoring lane? We're here to help! When it's time to merge your Meet Maestro meet in an odd-laned pool, there are two steps after right after you click on the "Build in Meet Maestro" button:
1. Lane count: Select the number of lanes in your pool
2. Lane assignments: List only the lanes that are the scoring lanes (the non-scoring lane should not be listed)
Click "Learn More" for detailed steps and screenshots, scroll to the section on Odd-Laned Pools.
05/26/2022 - New Feature: Heat Sheet Alerts
When you first build your Meet Maestro meet we realize you might be making some lane changes and deck changes and that heat sheets aren't quite ready immediately. Introducing a new feature:you specify when you publish your heat sheets, and when you do, you can send an alert to all of your parents to let them know that heat sheets are ready in the mobile app.
Note:the default now is to not publish your heat sheets to the mobile app – now you choose when parents can see the heat sheets in the app by publishing them when you're ready (but don't forget!). This helps keep parents in the loop as soon as your heat sheets are ready!
More details: Publish Heat Sheets
05/13/2022 - Timing Systems - Testing Before Your Meet Starts
If you're testing your timing system (CTS Dolphin, Wylas, Time Drops, or CTS touchpads) before the start time of your Meet Maestro meet, you'll be asked if you're starting your meet early. Letting the system know that you're not starting early will prevent premature delivery of upcoming swim reminders and live result notifications to parents using the SwimTopia (Pro) mobile app at your meet.
More details: Testing Before the Meet Starts
04/28/2022 - Online Store with Stripe is LIVE!
We're excited to announce that our online store integration with Stripe is now live!
A few important things to note:
1. Online store is automatically set to Stripe, for all teams with an active Stripe account -- this includes any legacy teams with both a WePay and active Stripe account
2. Seller pays the fees -- there is not a way to designate otherwise
More details: Stripe Integration with Online Store
04/08/2022 - Stripe Refunds are Live!
Exciting News! We just rolled out our Stripe refunds feature, so you can now initiate refunds, including partial refunds, directly from your SwimTopia team site! Please note:
- All red-badge admins can issue refunds, plus anyone with the "Financials" Role Permission(if you don't want all red-badge admins to be able to issue refunds, assign them to limited-permission roles instead).
- The processing fee is not refunded to the team. The payor receives what they paid in full, unless you determine a partial refund amount.
- It could take 5-10 business days for Stripe to complete the refund process.
Learn more about Stripe Refunds.
04/07/2022 - New Role Permission: Financials
Anyone assigned to a Role with "manage" rights to Financials can:
- Access Stripe account screens (under Settings)
- View the Payments Report and payment details
- Capture conditional fees
- Issue Stripe refunds
Learn more about this and other role based permissions.
02/25/2022 - Stripe Payment Processing Now Live
SwimTopia is pleased to integrate with Stripe for your payment processing needs. Stripe is one of the largest payment processors in the world. As a secure (Level 1 PCI compliant) payment provider, Stripe enables easy online payments, eliminating the need to track a paper trail of check payments. Stripe accepts all major credit cards (Visa, MasterCard, Discover, and American Express), and Google Pay can be used to checkout (No Apple Pay at this time).
With no setup costs or monthly fees, Stripe is the preferred payment processing partner of SwimTopia. Learn more about the many benefits Stripe will provide.
>> Note: As a reminder, all teams must transition from WePay or PayPal as their payment processor no later than November 30, 2022.
01/31/2022 - SwimTopia and SwimOutlet Partner for Team Store
SwimOutlet and SwimTopia announced a partnership to offer a best-in-class team sales experience for all SwimTopia teams, with integration expected in early February.
Teams will be able to easily customize their SwimOutlet Team Store, and they can then curate the products presented to their families on their SwimTopia site. SwimTopia teams can also continue to use SwimTopia's built-in merchandise and sponsorship features they've come to know and love. And when teams set up a SwimOutlet Team Store on their SwimTopia site, they'll earn a commission from each purchase, adding to the team's fundraising options. Learn more here.
01/21/2022 - SwimTopia Launches Product Tiers
Effective January 25, you'll notice a badge at the top of your Manage Team admin portal. What does this mean?
- Premium: all legacy SwimTopia accounts will be converted to Premium, with all the same great features you've been enjoying
- Lite: all Legacy Meet Maestro accounts will be upgraded to Lite, with added features
- League: all legacy League accounts will now have a League badge
All admins should have received a letter from SwimTopia on January 18, 2022, announcing the change and the impact on your pricing in future seasons. For more information, please read our Product Tiered Pricing – FAQ
01/18/2022 - HAPPY NEW YEAR! Reminder to update your Season
As we begin the new year, there's a bit of housekeeping to do on your SwimTopia site before you set up for your new swim season, and especially before you begin accepting registrations.One step that's especially important is to change your Current Season.
And once you change your Current Season, it may seem like things "disappear" from past seasons. Never fear, it's all still in your system! However, there are some things that only show up when they're associated with the current season, including registrations, people, roles, meets/events, and more.
For more information, please read our Step-By-Step Guide For Transitioning to Your New Season.
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