WePay Refunds

If you need to issue a refund for a registration payment or invoice paid through WePay, you will need to log into your WePay account to do so. 

>>Note: You can refund transactions made within the last 60 days. Outside of that time, you'll need to contact WePay Customer Support.

Covered in this Article:

• Accessing Your WePay Account
• Refund Steps In WePay
• Partial Refunds
• SwimTopia Status for Refunded Accounts

Accessing Your WePay Account

You can log into your account by going to http://wepay.com/login directly, but to ensure you are logging into the correct account for your team, we suggest that you access your account from within your SwimTopia WePay Configuration page.

Access this page via Manage Team > Settings > WePay Configuration. 

Click the "Account Id" link to go to the WePay site. You'll need your WePay login credentials to continue. If unsure you will need to contact WePay Customer Support to obtain this information.

Refund Steps In WePay

When logged in, go to the Transaction List and click the transaction you need to refund.

>>Note: If you don't see the payment you want to refund in that list, you can click the "Reporting" tab on the menu on the left and search a date range for past payments. Payments have date, name, and amount so they are pretty easy to find.

Once you have clicked on the transaction, one of the options on that screen is a "Issue Refund" button.

Confirm Refund.

Once a refund has been issued, it usually takes the payer’s bank 3-7 business days to credit the payer’s account. 

>>Note: If your WePay account reaches a negative balance due to a refund or chargeback, WePay will recover the net amount owed by directly debiting from your linked bank account.

Partial Refunds

To issue a partial refund, you’ll need to provide specific information to WePay Customer Support ➞ See WePay's How do I issue a refund? support page. 

SwimTopia Status for Refunded Accounts

A WePay refund is performed fully within the WePay site and will not be reflected on the SwimTopia side for that family.

If a family will no longer be part of your team, be sure to edit their registration status to "Rejected" so they are removed from your roster.

Go to Manage Team > Registration > Click on "View Registrations" for the appropriate registration form.  Find the name of the family in either "Pending" or "Approved," then click on the blue "Reject" button. 

This will remove the family from your roster; they will no longer receive emails, and they will not be able to sign up for meets or volunteer jobs.

For information on the setup of a WePay account ➞ See our WePay Configuration article.

If you have additional WePay questions ➞ See our WePay FAQs article.