WePay Refunds

If you need to issue a refund for an invoice paid through WePay, including when you want to refund registration, you will need to navigate to your WePay Configuration page. Access this via Manage Team > Settings. You can refund transactions made within the last 60 days. Outside of that time, you’ll need to get assistance from WePay: WePay Customer Support.

Click the "Account ID" link to go to the WePay site. You'll need your WePay credentials and so on to continue.

Once there, go to the Transaction List and click the transaction you need to refund.

If you don't see the payment you want to refund in that list, you can click "Reporting" on the menu on the left and search a date range for past payments. Payments have date, name, and amount so they are pretty easy to find.

Once you find the payment, click on it. One of the options on that screen is "Issue Refund."

Finally, Confirm Refund.

If your WePay account reaches a negative balance due to a refund or chargeback, WePay will recover the net amount owed by directly debiting from your linked bank account.

Partial Refunds

If you need to issue a partial refund, you’ll need to contact WePay Customer Support to initiate that process.

SwimTopia Status for Refunded Accounts

Note: a WePay refund is performed fully within the WePay site and will not be reflected on the SwimTopia side for that family.

If a family will no longer be on your team, be sure to edit their registration status to "Rejected" so they are removed from your roster.

Go to Manage Team > Registration > and click on "View Registrations" for the appropriate registration form.  Find the name of the family in either "Pending" or "Approved," then click on the blue "Reject" button. 

This will remove the family from your roster; they will no longer receive emails, and they will not be able to sign up for meets or volunteer jobs.