SwimTopia Support - How can we help you?

Tracy Nelson
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Looking for help? There are many ways to receive SwimTopia support:

Covered in this Article:

➧ Explore our self-service Help Center

  • Answers can likely be found within our detailed articles
  • Support topics are organized into categories on the home page
  • Type a subject into the search field at the top of any page in our Help Center

➧ Contextual help from within "Manage Team" on your SwimTopia site

  • Click the "Help Center" link in the top right corner of any "Manage Team" page

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  • Click the yellow "Help" bubble in the lower right corner of any "Manage Team" page   

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➧ Submit a support ticket

  • Click Submit a request at the top of any page here in our Help Center. A Customer Happiness Specialist will follow up asap. 

➧ Phone Support 

  • Your friendly Customer Happiness team is available by phone! 877-856-2940 (Option 2) 

>>Note: We answer the phones and reply to tickets from 9am-6pm Central Time. After hours and holidays you can leave a message and we’ll return your call or reply to your ticket asap.

➧ Workshop Webinars - Free, Focused SwimTopia Training 

Attend or watch a pre-recorded version of our Workshop Webinars to dive deeper into specific topics like website style & content, online registration, volunteer coordination, or meet entries. Get an in-depth tutorial and have your questions answered in real-time. 

➧ What's my browser?

To troubleshoot your issue, we may need to know the type and version of your OS (operating system) and web browser. This site will provide a summary of the details and also gives you a handy link which you can send to us along with your support request: http://www.whatsmybrowser.org/

➧ WePay Customer Support

➞ See the WePay Customer Support website. We also have a WePay FAQs Help Center article that may answer your questions. 

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