SwimTopia Support Options

Looking for product help? There are many ways to receive SwimTopia support.

>>Note: If you need billing support ➞ See SwimTopia Billing Support & Policies

Covered in this Article:

• Explore our self-service Help Center
• Contextual help from within "Manage Team" on your site
• Submit a support ticket
• Phone Support
• Workshop Webinars - Free, Focused SwimTopia Training
• What's my browser?
• WePay Customer Support

➧ Explore our self-service Help Center

SwimTopia offers a robust Help Center, which you can access any time, day or night.  Here, you'll find helpful how-to guides, webinar tutorial videos, and tips and tricks.  Bookmark help.swimtopia.com

• Answers can likely be found within our detailed articles
• Support topics are organized into categories on the home page
• Type a subject into the search field at the top of any page in our Help Center

➧ Contextual help from within "Manage Team" on your site

Help Center Link

• Click the "Help Center" link in the top right corner of any Manage Team page, and you'll be taken to a section of our Help Center that is relevant to the page you're looking at.

Help Bubble

• Click the yellow/orange "Help" bubble in the lower right corner of any Manage Team page, and you'll be presented with suggested Help Center articles, based on the page you're on.

• Not seeing an article that you need?  Type a topic in the search field of the Help widget for more suggestions.  

• Still not able to find an answer?  You can begin a live chat session with a Customer Happiness Specialist when we're available, otherwise you can leave a message that will open a support ticket.

➧ Submit a support ticket

Click Submit a request at the top of any page here in our Help Center. A Customer Happiness Specialist will follow up asap. 

➧ Phone Support 

Your friendly Customer Happiness team is available by phone! 877-856-2940 (Option 2) 

>>Note: We answer the phones and reply to tickets from 9am-6pm Central Time. After hours and holidays you can leave a message and we’ll return your call or reply to your ticket asap.

➧ Workshop Webinars - Free, Focused SwimTopia Training 

Workshop Webinars - Free, Focused SwimTopia Training

Attend or watch a pre-recorded version of our Workshop Webinars to dive deeper into specific topics like website style & content, online registration, volunteer coordination, or meet entries. Get an in-depth tutorial and have your questions answered in real-time. 

➧ What's my browser?

To troubleshoot your issue, we may need to know the type and version of your OS (operating system) and web browser. This site will provide a summary of the details and also gives you a handy link which you can send to us along with your support request: http://www.whatsmybrowser.org/

➧ WePay Customer Support

➞ See the WePay Customer Support website. We also have a WePay FAQs Help Center article that may answer your questions.