WePay Configuration

WePay is a secure payment processing website under Chase Bank that enables easy online payments, elliminating the need to track a paper trail of check payments. With no setup costs and no monthly fees, WePay is the preferred payment processing partner of SwimTopia.

Covered in this Article:

• Setting Up Your WePay Account
  • Step 1: Create your WePay account
  • Step 2: Grant Access
  • Step 3: Verify your account 
  • Step 4: Confirm verification status
  • Step 5: Set processing fee payment preference 
• WePay Account Removal
• Frequently Asked Questions
• WePay Customer Support

Setting Up Your WePay Account

Once you have created and connected a WePay account to your SwimTopia team site, you can start collecting online payments from registration forms and online store purchases. Follow the steps below to get started.

Step 1: Create your WePay account

Go to Manage Team > Settings > WePay Configuration to begin the setup process.

Option A: Creating a New Account? (Recommended)

Enter your new account information and click the Create WePay Account button. If your organization qualifies as a non-profit click the checkbox (you can verify this status later). 

Option B: Connect Existing Account? (Not Common)

The existing account must have been previously created via SwimTopia. This feature is useful if two or more SwimTopia teams need to share the same WePay account. Contact WePay Customer Support for more information about managing accounts.

Enter your numeric WePay Account ID to connect to an existing WePay Account.

Step 2: Grant Access

For new accounts, WePay will ask for your name, email, and password that you will use to manage your WePay account, and click the Grant Access button to continue. 

>>Tip: To make transfer of email ownership easier, we highly suggest using a generic email address such as treasurer-yourswimteam@gmail.com (or something similar).  Then whenever the Treasurer changes hands every year or two, they'll pass on the email login credentials to the new Treasurer.

Step 3: Verify your account 

Your WePay account is now configured but not quite ready to accept payments. Click the Unverified link to go to the WePay website to enter additional information in your WePay account settings. 

>>Note: A valid SSN and date of birth is required to verify your account. For more information ➞ See WePay's Why do you need my social security number? article.

In your WePay settings, you can see that SwimTopia has access to your site in the Applications tab. 

>>Note: Revoking access will prevent online payments from being processed on your SwimTopia site.

You will receive an email from WePay asking you to verify your email address. You only need to do this once, and you will be redirected to SwimTopia.com after verification. 

Step 4: Confirm verification status

Go back to Manage Team > Settings > WePay Configuration or refresh the WePay Configuration page.

If your verification status is now Pending, you are ready to accept online payments on your SwimTopia website. If it is still Unverified, or shows Action Required, review that you completed the items in Step 3, or contact WePay Customer Support for more information.

>>Note: WePay requires this process to be completed within 60 days, or the account will be closed.

Click on the WePay account ID link to view and manage your WePay account anytime, or to complete more identity verification steps on your WePay account's Settings > Trust Center section. Your Verification status does not have any effect on collecting online store or registration payments.

Step 5: Set processing fee payment preference

WePay's processing fees can be paid by the seller (you) or the buyer (your members). 

WePay charges 2.9% plus 30¢ per transaction to process card payments. 

Click the Save button to set who pays the fees (the default is paid by the seller). This setting applies to any payments submitted through your site, including registration, RSVP and online store payments.

>>Note: Some legal jurisdictions prohibit charging payment processing fees to buyers. Please consider seeking legal advice before changing this setting.

>>Tip: Most teams wrap this charge into their registration fees, since parents may be caught off guard by the hidden extra charge on their account. If you do not want to do this, then we suggest being transparent about this charge on the payment screen by mentioning it within the description box. Hopefully this will save you from emails as well.

WePay Account Removal

Click the Remove Configuration button on the WePay Configuration page in SwimTopia to start over with a new WePay account, or to link to another existing account. 

Frequently Asked Questions

For information on the following questions and more ➞ See our WePay FAQs article.

1. How do I create a WePay account? (leads to this article)
2. What are the fees associated with WePay?
3. Why does WePay require personal info to verify an account?
4. What is an EIN (Employer ID Number)?
5. What is needed to verify my account and team affiliation?
6. How will using WePay affect my taxes?
7. How do I upload document WePay says they need?
8. Can more than one person have access to the account?
9. How do I find out who the current account owner is?
10. How do I reset my WePay account password?
11. What should I do if a payment fails?
12. Where's my Money?
13. How do I issue a refund?
14. How do I update our bank account?
15. How do I transfer ownership of my WePay account?
16. I received an email asking for personal info to be updated, is this a scam?
17. My account was deactivated, how do I get it reactivated?
18. What does the "Reset Access Token" button mean?

WePay Customer Support

If you need help with the WePay side of things, contact them via their web form: WePay Customer Support. If you do not hear from WePay in a timely manner, your friendly SwimTopia Customer Happiness team can help expedite your request.