Are you a new Site Admin this season? We're here to help make this transition into your new role as simple as we can! Below you will find links to tutorial videos and articles in our robust Help Center that can help bring you up to speed. You'll go from novice to pro in no time!
In a perfect world, your team's outgoing Site Admin would have provided a transfer of knowledge to you, but we know that is not always the case, so our Customer Happiness Team is available to assist you through this process.
Covered in this Article:
- Billing Support
- Product Support Options
- Website Design Inspiration
- Recommended Video Tutorials and Webinar Training
- Existing Team Site - New Season Setup Guides
- New Team Site - Quick Start Guides
- "What's New" - Within your Manage Team admin console
➧ Billing Questions
If you have any billing questions regarding your SwimTopia or Team Topia (non-swim) subscription, feel free to reach out to our billing team. See ➞ our Billing Support & Policies article for details.
➧ Billing Contact Updates
SwimTopia sends renewal reminders to the email listed as your Billing Contact, so it's imperative that this remain up-to-date to avoid any disruption in service.
This is found in your admin console (Manage Team from your Welcome menu) under Settings > Billing Contact.
Product Support Options
We know most teams are managed by volunteers who are passionate about taking on the work to ensure families can enjoy their swim season. Our Customer Happiness Team is staffed with the same volunteers who have been Site Admin for our own teams. We understand how to help new team administrators focus on the important work first, but also have fun with the creative side of designing your team website.
We also know as volunteers, much of the work is done as you have time before and after your paying jobs or family responsibilities, so we have many options available to support our customers based on your needs, including video tutorials mentioned below.
See ➞ our Support Options article for details.
Website Design Inspiration
New volunteers bring new ideas! If you are looking to refresh the look and feel of your team website, and would like to know how other customers are using the great snippet options available, check out some examples to gain inspiration.
➧ Example Team Sites - Check out how other teams have set up their websites.
➧ Example League Sites - Check out how other leagues have set up their websites.
Recommended Training Videos and Webinars
➧ Training Videos
Check out our pre-recorded videos and webinars to learn at your own pace. The following Help Center articles lead to topic-specific sections on our very own YouTube Channel:
- ▶️ Training Videos - Summer Teams
- ▶️ Training Videos - School Teams
- ▶️ Training Videos - Getting Started with SwimTopia (a great start for a new team admin)
- ▶️ Training Videos - League Management Overview and League Features (for new league site admin)
➧ Webinar Training - Live and Recorded Options
Get an in-depth tutorial, work alongside us, and have your questions answered in real time. Keep an eye on our webinar page each season to register for any of the workshops provided. You'll find our past recorded webinars here as well.
Existing Team Site - New Season Setup Guides
Most likely, your team already has a SwimTopia or Team Topia (non-swim) team website, and you are taking over at a time when you're transitioning to a new season.
With a little bit of housekeeping, your SwimTopia website will be ready for your new season to start! We have put together a list of steps in detail and in checklist form, to walk you through what is needed to get your team site ready for your new season.
➧ For SwimTopia Team Admin
➧ For League Admin
➧ For Team Topia Team Admin:
- Specific Team Topia version in process. Use the SwimTopia Team Admin version above for now.
New Team Site - Quick Start Guides
If your team is new and you are setting up your site for the first time, the person who signed up for your site should have received a welcome email that would be beneficial to share with you.
Our Quick Start Guides and checklist links provided in your welcome email will get you started on the right track:
➧ For SwimTopia Team Admin
➧ For League Admin
➧ For Team Topia Team Admin
"What's New" - Within your Manage Team admin console
Stay informed on new feature releases and updates by periodically checking the "What's New" announcement page located at the top of your "Manage Team" admin console. When we add a major new feature or make an important announcement, a red notification bubble is displayed in the top right corner of the manage team page.
If the "What's New" page has not previously been visited, a small red dot will indicate the presence of unread items. After the first visit, the count of unread items published since the previous visit will be shown.
Clicking on the What's New link will direct you to the list of announcements. Any previously unread items will be highlighted.
➞ See our What's New? Making SwimTopia Better for You! Help Center article will also be updated periodically with these updates.
If you have ideas for quick links to information that would be helpful to you as you are getting up to speed, feel free to let us know. We are happy to continue updating this guide to help you ease into this new role with your team.