When your WePay administrator has changed, you'll need to update your WePay account with the contact information for the new admin. The current WePay admin can make the switch as part of their transition, or the new admin can request the update.
Covered in this Article:
How do I transfer ownership?
This must be done by submitting a ticket to WePay Customer Support.
>>Tip: We suggest that you login to submit the request to WePay from within your SwimTopia site (Manage Team > Settings > WePay Configuration) so they know which account you are referring to. If you are unsure of the login credentials and no longer have access to the former WePay admin, you can obtain your WePay account# from this page to provide to WePay Support when you submit a request directly on their support site.
What information does WePay need?
WePay will need to review the following for the new owner:
- The new e-mail address for the account (unless using a general team email that you transfer ownership too elsewhere)
- Government-issued photo ID and SSN for the new account admin (Valid U.S. passport OR State or Government issued ID)
>>Tip: To make transfer of email ownership easier, we highly suggest using a generic email address such as email@example.com (or something similar). Then whenever the Treasurer changes hands every year or two, they'll pass on the email login credentials to the new Treasurer. However, since WePay requires a photo id and SSN, the outgoing Treasurer is not going to want their information tied to this account any longer, so you need to provide this information to WePay for the new Treasurer.
And ONE of the following to link the person opening the account with the organization:
- A link to a website contact page that lists you as being on the board or having financial responsibilities (Treasurer, etc.)
- A letter (preferably on the company letterhead) describing your association with the team
- Business documentation listing your name and team's name
- Bank Statement with your name and the team's name
- Power of Attorney document
- An organizational chart with your name on it
- Meeting minutes (school orgs)
- Any other official documentation showing a link to the team
>>Note: We cannot say with certainty what document will or will not satisfy the regulatory requirements, but we suggest trying to send a link to a page from your SwimTopia site listing the WePay account owner first and see if that works.
As well as written confirmation that they have reviewed and confirmed WePay's Terms of Service. (they will likely ask for this from within the support ticket)
These requirements come from federal banking laws that require financial institutions to gather this information. WePay is required to do is determine whether or not you are authorized to open an account on a behalf of the organization. For more information on this requirement - https://en.wikipedia.org/wiki/Customer_Identification_Program
WePay Customer Support
➧ WePay Support Hours
9am-9pm EST M-F (WePay does not offer weekend support hours)
➧ WePay Chat Support (currently disabled)
WePay offers chat support (9am-9pm EST M-F) from within your Merchant Center (bottom right of your Home screen when logged in to your wepay.com account). We suggest trying this avenue first when you have any questions related to your WePay account.
➧ WePay Online Request Form
Follow up with a support request directly to WePay if you do not receive an answer, or do not know/have an account to log into - WePay Support.
>>Note: SwimTopia does not have insight into the details of your WePay account as this is a secure banking relationship. If you do not hear from WePay in a timely manner, your friendly SwimTopia Customer Happiness team can help expedite your request.
If you have additional WePay questions ➞ See our WePay FAQs article.